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{{OLPC}} |
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{{Users}} |
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__TOC__ |
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==Getting Started, Troubleshooting Resources== |
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* Learn about your XO laptop and what it can do here: http://laptop.org/start |
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* For common problems, please check our [http://www.laptop.org/start/troubleshooting.shtml Troubleshooting Guide]. |
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* If your XO laptop was damaged—and you received it through the Give1Get program—please call [[Support_FAQ#My_XO_laptop_won.27t_power_on|800-201-7144]]. |
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* Check our <b>[[Support FAQ]]</b>, which is our brand-new and quickly growing "Knowledge Base" of users' Frequently Asked Questions.<br>Check the [http://laptopgiving.org/en/faq.php Give1Get1 FAQ] for "customer service" (really Donor Services) questions.<br>Check the longer [[Ask OLPC a Question]] for a wider range of answers, as well as the more general [[Official OLPC FAQ]]. |
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* If you are stuck, please email us at "help AT laptop.org"; make sure to include a detailed description of your problem! |
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* Join our community forums—below—for more direct participation and responses. |
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==Community/Live Support== |
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XO laptop owners are passionate about helping each other, in keeping with OLPC's [http://laptop.org/children/ constructionist learning] [http://laptop.org/vision/mission/ mission] within developing countries. You too can learn about the XO and its activities, collaborating on the issues that matter to you most, by exploring OLPC's many great community forums: |
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* Join a mailing lists at: http://lists.laptop.org.<br>For example: <i>[http://lists.laptop.org/listinfo/olpc-open olpc-open]</i><br>For example: <i>[http://lists.laptop.org/listinfo/community-support community-support]</i> ...or interact directly [http://olpc.osuosl.org/forum/ here!].<br>For example: <i>[http://lists.laptop.org/listinfo/community-news community-news]</i><br>For example: <i>[http://lists.laptop.org/listinfo/grassroots grassroots]</i> |
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* Read/Comment on OLPC developers' blogged newsbits:<br>http://planet.laptop.org<br>http://lists.laptop.org/pipermail/community-news/ |
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* Soon we expect Live Chat on the web. Today you can download IRC chat software and join the conversation immediately, [[IRC|exploring many OLPC chat channels]].<br>You can access IRC on your XO laptop using the [[XoIRC]] activity. |
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* Initiate/join a [[Regional community groups|local users group]]. [http://olpc.osuosl.org/forum/ Online forums] are emerging everywhere. About [http://olpcnews.com/forum/index.php?board=4.0 25 new regional US/Canadian user groups] have recently been announced, in addition to other new [http://olpcnews.com/forum/ online forums]. Finally, here's a great worldwide summary of [[Community|Emerging OLPC Communities]]. |
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* Educators and others may get involved at many different levels:<br>http://wiki.laptop.org/go/Getting_involved_in_OLPC<br>http://wiki.laptop.org/go/Contact_OLPC<br>http://laptopfoundation.org/en/participate/<br>Or email "volunteers AT laptop.org" |
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==Further Documentation Forthcoming== |
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* A number of people are working on more formal [[manual|manuals]].<br>Links will be posted here when these mature, EG. see the [[User Guide]] which is making great strides. |
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* Up-to-date [http://wiki.laptop.org/go/General_Release_Notes Release Notes] are forthcoming, as XO software upgrades are released going forward into 2008. |
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==Support, Maintenance and Community-Building== |
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Each location worldwide is encouraged to establish a tech support center for hardware repairs and replacement. We encourage the students to be involved in the repair as much as possible. Some ideas on this have been written up in the [[Laptop Service Program Ideas]]. We strongly encourage you to [[Getting involved in OLPC|get involved]] by initiating/joining a [[Regional community groups|local users group]], more of which are listed [[Support#Community.2FLive_Support|above]]. |
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==How do I report a bug?== |
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We are very interested in bug reports. Please report bugs by sending email to "bugs AT laptop.org". Developers, please continue to file bugs in our [http://dev.laptop.org/ tracking system]. |
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We are also interested in your suggestions for enhancements to our system. |
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Community input and collaboration is vital to the success of OLPC. Thank you for your participation. |
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{{Developers}} |
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==Older Support Page & Demo Notes== |
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Our [[Older Tech-Oriented Support Page]] is increasingly outdated, but may offer archival context to the technically savvy. |
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[[Category:Hardware]] [[Category:Software]] |
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