Talk:IMSA Service Model Research Project
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Mel's feedback
This looks GREAT. A couple questions to drive in more detail:
- What things are you trying to measure? How?
- Quantitatively?
- Qualitatively?
- Things that can't be consistently or easily resolved or measured? (Stories, anecdotal data, general feelings of happy well-being?)
- What makes a repair model "successful?"
- Number of laptops fixed?
- Turnaround time?
- Number of people involved?
- The repairers learning new skills?
- Connections and relationships that form around the fixing of a laptop?
- Who's gathering the data?
- Are they the same people repairing laptops?
- Will they have time?
- Will they be biased? (For that matter - how do you know you're getting a good sample?)
- How about the people analyzing the data?
It might be nice to look up some studies of the effects of educational technology and see how they've structured theirs, depending on how formal/informal you want to make the study.
Mchua 23:09, 5 March 2008 (EST)
Help us decide what spare parts to stock!
Please take a moment before Friday, May 20, 2008 to fill out a 7-question survey about what you've been doing with your repair center so far. This will help us figure out what to stock in the spare-parts store - more at the announcement here. Thanks! Mchua 09:17, 23 May 2008 (EDT)