Talk:Support

hi this is just a suggestion, would be nice to have photos of the tools and the dimensions of the screwdriver for example..

not a bad idea. Please sign your posts :-) --Sj talk to me 19:29, 24 December 2007 (EST) (who notes we should get some of the autobots to sign and unblank contributions)

The Disassembly page doesn't have pictures of tools, but almost any "small" (#0 or #1) philips head screwdriver -- like those in jeweler's screwdriver sets -- works. Adding link to it to the article... Joemck 17:51, 7 January 2008 (EST)

moving to the Help namespace...

We discussed moving the various FAQs into the Help namespace; as well as triaged AOAQ questions. This will make it possible to serach across them simply, and will clean up the article namespace. I'll do this tomorrow if there are no complaints. --Sj talk to me 19:31, 24 December 2007 (EST)

new graphical look

Here's a draft : User:Coderanger/Support

OLPCsupport.org Web Site

You should add the OLPCsupport.org web site to the Community/Live Support section.

-- preinarz

RMA information

Perhaps there should be some information on what you should have ready when you request an RMA. I just spent about an hour on hold, only to find out that I was going to need a "CSN number" from the box or the inside of the battery compartment in order to get the RMA. If I'd known in advance, I could have written that information down. Given how swamped the phone lines seem to be right now, it might help to avoid some unproductive calls like mine. --dragonfrog