New Support-gang Orientation Kit

                         New Volunteer Support-gang Orientation Kit

Welcome to OLPC Support-gang

This page provides the necessary information you will need to get started as support-gang!
This will guide you through as you familiarize yourself with the helpful tools integrated in this guide.

About OLPC

Mission Statement: To create educational opportunities for the world's poorest children by providing each child with a rugged, low-cost, low-power, connected laptop with content and software designed for collaborative, joyful, self-empowered learning. When children have access to this type of tool they get engaged in their own education. They learn, share, create, and collaborate. They become connected to each other, to the world and to a brighter future.

Core Principles:

The kids keep the laptops.
Focus on early-education ages 6-12.
No one gets left out.
Connection to the internet.
Free to grow and adapt.(Free and Open source)

One Laptop per Child, mission and core principles video, Watch it here.http://laptop.org/en/vision/index.shtml

Support-gang communication

Mailing list/Conference Call meetings
- Support Gang 4pm Every Sunday EDT :
- support-gang@lists.laptop.org - Community Support Volunteers -- who help respond to help AT laptop.org
Emails
Wiki
- http://laptop.org/team/index.php/Main_Page
- IRC (Internet Relay Chat) You can ask any question anytime here.
- Getting Started with IRC
  1. Our IRC channel is #olpc-support-gang
  2. Accessing IRC using your web browser, use this link http://forum.laptop.org/chat then type on the message box /join #olpc-support-gang
  3. You can also use an IRC clients(software programs). There are various IRC clients available on the web. You can download one of the following IRC clients. Then just follow their download instruction.
    - - X-chat http://xchat.linuxpower.org/
      - KVIRC http://www.kvirc.net/
      - irssi http://irssi.org/
  4. Here are some helpful links on IRC's smileys and jargons.
    - - http://www.irchelp.org/irchelp/new2irc.html
      - http://www.ircbeginner.com/ircinfo/ircc-commands.html

Using OLPC's Request Tracker(RT)

OLPC and Support Gang use Request Tracker (RT for short) from Best Practical, an open-source ticketing system. All emails to help at laptop dot org create a ticket in the system (as well as emails directed to other queues); each ticket corresponds to an issue at OLPC or an issue that a user wants to communicate. Support-gang members can "take" tickets and thereby send outgoing email correspondence.
RT Ticketing Flowchart (In-progress)
RT Manual http://laptop.org/team/index.php/RT