How laptop delivery breaks

This page explains some common problems that might be the reason for your XO not having arrived yet. For an explanation of how laptop delivery was hypothetically supposed to work, see How laptop delivery works.

NOTE: The contents of this page are not set in stone, and are subject to change! This page is a draft in active flux ... Please leave suggestions on the talk page.

1. The initial shipping address was a PO Box. Brightstar's contract with fedex didn't allow shipping to PO Boxes. When it was first discovered that the paypal orders did not restrict shipping addresses to PO Boxes, the first response was that the overworked people at Patriot (who don't have enough time/people to answer all the calls) were asked to call or write to everyone to get a deliverable address. Needless to say, there were many people they couldn't get a hold of. So the second solution was for Brightstar to open a special account with UPS who will deliver to PO Boxes.

1. FedEx might not have been able to deliver to the address given, for whatever reason. If the laptop is returned as unable to deliver or RMA (replacement request) it goes to Brightstar. Brightstart doesn't have email addresses or the ability to send out messages to donor base. Notifications about shipping have to go back to Patriot to get sent out to donors. This takes a long time, and there are a lot of bottlenecked-up places where things could get lost along the way.