Support FAQ

How do I get started?

Learn about your new XO laptop with our Getting Started guide: http://laptop.org/start

What are some of my other Support options?

Click Support for an extensive list of documentation and community/live support options.

What are the functions of all the keys on the keyboard?

A detailed description of the keyboard's keys can be found within: http://laptop.org/laptop/start/keyboard.shtml

Further details on Keyboard Shortcuts.

How do I power off the XO laptop?

From the Home View, pause your mouse over the XO symbol at the center of your screen, and click on 'Shutdown'.

How do I download Activities? (programs)

There are many Activities the community has developed for download. Just click on the .xo file within Activities to download the activity into your laptop's Journal. Open the Journal, clicking on the Activity to install it and run.

All activities on the laptop have been developed in the open-source community, mostly by volunteers. OLPC encourages all laptop owners to contribute to this effort if they like.

How do I learn the XO software environment?

One Laptop per Child's XO software environment uses the Sugar graphical user interface on top of the Linux operating system. This is very new and different from traditional PCs and Macs, and we hope you'll not only "learn by doing" at http://laptop.org/start but also seek out others to collaborate with you in the learning process—taking the initiative to join/form users groups both online and in the real world. Any others ways we can welcome you to OLPC's worldwide learning community, please let us know.

How do I save a file?

Files are saved automatically in the Journal. You can get to the Journal from the Home View. Click on the notebook icon just below the XO character to open the Journal and find the activity or file you were working on.

For more on the purpose of the Journal, see OLPC Human Interface Guidelines/The Laptop Experience/The Journal.

How do I save or retrieve files from a USB drive? Or play sound files?

Insert the USB drive. Go to the Journal view to see the USB icon in the lower left. To save a file from the journal to the USB drive, click on the Journal item and drag it to the USB icon. To retrieve a file from the USB drive, click on the USB icon first, drag the item from the USB drive to the journal icon. Or, if you're Linux-inclined, the USB drive's filesystem is automatically mounted under /media.

To play sound files, try the Watch and Listen activity, checking for supported codecs.

How do I get online?

First you must have wireless internet nearby, and verify the network name (SSID) and its password if it has one. Then carefully follow the instructions at: http://laptop.org/laptop/start/connecting.shtml

If your wireless internet requires WPA security, we regret it's not yet supported through the graphical user interface, as of mid-December 2007. If however you're a knowledgeable Linux user, here are instructions for manually setting up WPA. Less experienced users will be better off waiting for the next stable releases of the XO software environment, which you'll be able to upgrade by end of December 2007.

How do Give1Get1 donors access their free year of T-Mobile wireless internet?

Donors will be receiving an email with instructions shortly. Thanks for your patience until then—background summary details are here.

How do I get my wireless MAC address?

1 - First start the 'Terminal' activity from the Home View. You may have to scroll the icons along the bottom of the screen to the right (within the Activities taskbar) to find the one labeled 'Terminal'.

2 - Type in the command: /sbin/ifconfig -a

3 - The hardware address can be found in the first line, marked eth0.

Can I print from the XO laptop?

At the time of first shipments (December 2007), there is no printer support on the laptop. You can save your documents to a USB flash drive and print from another computer. We do expect to add printer support in later upgrades of the software.

Does my laptop come with a hand crank? Solar Panels?

No. The Give1Get1 laptop does not ship with any human powered device. Such devices are being designed for the developing countries, not for the Give One Get One program. However, future peripheral availability is discussed on the Product News page.

SOLAR PANELS: Our priority with solar panels is the developing world. The manufacturer of these panels may make them available to the us in 2008.

What kinds of power sources can I use with the XO laptop?

In addition to plugging the laptop into an electrical outlet (110-240 volts AC), the XO laptop can be powered by solar energy and human energy with pull cords and hand cranks. The XO laptop can take a DC input ranging from 11 volts to 40 volts, a range that’s far more flexible than most portable devices. The XO laptop is remarkably energy efficient, using only 5-10 percent of the average wattage of a standard laptop. For formal specifications, Hardware specification#Specifications.

Is there a stylus for the touchpad?

The touchpad was designed to be able to work with a stylus, but the laptop does not ship with a stylus.

Currently there are no activities that use the stylus. The Draw activity will work with a stylus in the next software update.

How to access a Linux command prompt?

To get to a Linux command prompt, run the "Terminal Activity". This is the pre-installed program with the "$_" icon in the Activities taskbar at the very bottom of your Home View. You'll likely need to scroll the Activities taskbar (at the bottom of your screen) to the right.

Or, you can also get to a root (system administrator) prompt by hitting Ctrl-Alt-Neighborhood, where the Neighborhood key is the one with a circle of 8 small dots, as summarized within Keyboard Shortcuts and illustrated here. Then type in username "root" and (generally) leave the password blank. BEWARE: as user 'root' you now have full control to destroy all software!

How do I get started writing programs for the XO laptop?

Get started in developing your own programs for the XO at this Getting started programming wiki page.

My XO laptop won't power on

Carefully read the power/battery issues at: http://laptop.org/start/troubleshooting.shtml

Ensure the battery is inserted and the power cord is plugged in.

If both the battery and power lights are definitely on, yet the laptop still won't start up when you push the power button, this may be a minor problem with the embedded controller (EC). If so, remove all power (battery and power cord/charger), and wait 10 seconds to allow it to reset. Then, power up your XO laptop to confirm the screen comes on, and the laptop proceeds to boot.

Can I load Microsoft Windows or my own software onto the XO laptop?

Currently, Microsoft Windows cannot be loaded onto the laptop. The XO laptop has a GNU/Linux based Operating System and features its own programs, specifically designed for children. There are thousands of software developers around the world currently developing content for the XO. For more information, visit Activities.

Can I install AOL dialup software, or AIM?

Sorry AOL dialup software is not actively supported. If you're technically-oriented and eager for a challenge, you may explore Googling "AOL Linux" if you also own a USB modem, and if you're willing to seriously explore this installation process, at your own risk.

Similarly, for AOL Instant Messenger, we regret it's not actively supported. While there are probably ways to install it (in Terminal mode, using your XO laptop's underlying Red Hat/Fedora Linux operating system) you will need to be technically very savvy, and research others' past work here.