Ask OLPC a Question about Give 1 Get 1/translations

OLPC, you contacted me via email on Sunday, December 16th, to inform me that the mailing address I had provided (office address) would not be accepted by FedEx. I provided my home address in place of my business address. I was surprised to hear that you had called my home and when my wife had concerns about theft during shipping, one of your volunteers became quite irritated. Now, I am not sure where my order stands. It did not sound like there was any resolve as the volunteer hung up before an alternative address was settled on. I have sent an email requesting that you again contact me to resolve the order. I have also attempted two phone calls. Each time I remained on hold for over 40 minutes before giving up. Please think about setting up a voice mail system or outsource this service over these immmediate crunch your organization is going through. I understand you are overwhelmed, but your donors are going to begin to wonder if you have this much trouble getting orders shipped to donors, how much trouble are you having in shipping donations to the world's children. I think your donors deserve to see you right the ship. Obviously we want to see you succeed. Please keep us in the loop and inform us what is going on.