User talk:Mchua/Braindumps/Support gang

Possible extensions

• This could be used for coordinating not just support volunteers, but content team, translation team, etc.
• As Seth pointed out, SG (or these "more formal" teams) shouldn't be people who make things, but people who make things so that other people can make things - there should be a meta element to the work of recognized volunteers.
  • However, we should recognize and encourage big contributors, even if their work isn't meta.

Iain's thoughts

• SG traditionally has been a 'boot camp' for new volunteers to get their feet wet about OLPC.
• Once they have figure out systems, they move on to what interests them most... moving on from support issues... leaving no one left to approach tickets.
• Adam/Kim management style about supervisory / volunteer herding ?
• contributiong towards systems which help people contribution
• Alumni, senior alumni - recognition
• 5 weeks - introduction, flare, swag 'recognition'

• Badge on your talk page
• yourname@volunteers.laptop.org email address, active for 3 months beyond your last active tour of duty?

• 5 (20 hr?) week 'ownership'
  • committment
  • ownership of participation
  • acknowledgement / cookie , talk page 1) who you are 2) what you have done, 3) where you want to be in an year, 4) vetting of members
  • chair board, with votes,

• 3 (50 hr?) months 'acknowledgement'
  • thanks for all the time you put in.

Outreach / recruitment

• need Community leader, taking care of the new volunteer inquiries
• Welcome message to all newbies,

Wiki plugins needed

• iframe

OLPC =

• hardware - great idea - XO Laptop
• software - sort of works
• content -

Jobs Wanted page

• Photos - photographer give them to CC

        - people who want specific photos

• Graphic designers - images to vectors/SVG (Hisperan)

    two columns - images needed work , new images
      (pages