Talk:Support FAQ

Please Be Specific About Releases

This is a helpful page, but just a suggestion: the wiki woud not have so much out of date content if statements like this:

"Currently there are no activities that use the stylus. The Draw activity will work with a stylus in the next software update."

instead identified the software update in question and perhaps linked to the roadmap.

Additions to FAQ

These issues have come up that have solutions:

Airplane_mode How to set local timezone via Sugar_Control_Panel

Other things have come up regularly that *don't* have answers. I imagine we're not going to recommend that G1G1 users update to joyride are we? is for Insects 01:52, 16 December 2007 (EST)

How To Get Started

I have received my two XOen and I am using my beginner's mind to notice everything I can for creating how-to information. Here is what I notice so far:

• There is no instruction in the box or on the getting started page about what to do with the battery and anything about charging it the first time (or thereafter). I figured it out, but it would be good to have a clear depiction in the box or as part of some sort of progressive disclosure on the getting started page.

• I have no idea what Name is being asked for on the initial power-up configuration activity. I have not passed that stage until I know more (and have taken photos and other notes for how-to purposes. Since I have no clue what is irreversible about the choice there, and what guidance there is on good choices (especially since I have two XOen), I powered-down at that point until I can figure out more or am willing to experiment with the first one out-of-the box to see what's up. It is not great that there is no clue about the purpose of the information requested and the consequences of supplying it.

Orcmid 12:28, 20 December 2007 (EST)

How do I install Adobe Flash Player?

This one gets asked a lot. Shaving 1 min off of the solution will be a big win. Sj

added.

How do I connect to TMobile?

This one likewise. User:Sj

Also, what if I didn't get the E-mail?

My XOen arrived today but I did not receive an e-mail shipping notice, tracking number, or T-mobile PIN and instructions. It may have been in my junk mail folder and I missed it. (The last time I checked here, I did not find this SupporFAQ page.) How can I request the information? (Orcmid 20:06, 19 December 2007 (EST))

I also received my XO today. Did not receive the shipping notice from UPS nor any T-Mobile information. Please advise. Thanks.

I also received my xo and no email as to shipping and t mobile pin or information. Please comment so people can quit posting this problem. Thanks.

AIM, Yahoo, MSN support

This seems to be asked a lot. While the native programs obviously don't work, these services have web interfaces that may be usable via the Browse activity. I don't have an XO or membership in the services, though... If someone could test them and write/update the appropriate questions, that would be great. See AIM Express, Yahoo WebMessenger, MSN Web Messenger. —Joe 12:35, 17 December 2007 (EST)

won't play sound, try volume keys

An obvious cause of not playing sound is having the volume set too low. Use the volume up key. See Keyboard Shortcuts.