Support FAQ/Donor Inquiries

Donor Inquiries

Can I give or get an XO laptop?

One Laptop per Child ran a Give One, Get One campaign from November 17, 2008 until December 31, 2008. As the program has now ended, please consider these options:

1. It's possible to participate in the OLPC project even without an XO Laptop! Join or organize local grassroots groups so your community can become involved with OLPC.

2. Free XO Laptops are available to community projects if you demonstrate you are helping our OLPC/Sugar movement create Software Activities, Learning Content and/or Capacity-Building Know-How.

3. Used XO Laptops may be available on eBay and other websites. Of course, buy used computers at your own risk: Community Support Volunteers will help you as much as we can via http://support.laptop.org. We encourage you to install a fresh upgrade of the software with a USB flash drive as soon as you get your machine!

4. Volunteer-run XO Laptop Lending Libraries are now opening in 2009.

5. Consider making a donation to OLPC projects benefiting children in the developing world.

6. If you have an XO you're no longer using, consider donating it through a charitable project.

7. If you are working towards a large-scale/governmental educational effort, please contact: countries @ laptop.org

How do I sign up for future email announcements?

You may sign up here: http://laptop.org/en/utility/sign-up/

Where does the "Give One" XO laptop go?

<imagemap> image:P1020317-1.JPG|340px rect 1 1 680 680 Ulaanbaatar desc none </imagemap> The generous G1G1 donors of North America have given of tens of thousands of XO laptops to children in developing countries, including these new XOers in Ulaanbaatar, Mongolia (Photo by Carla Gomez Monroy, Learning Consultant, OLPC, 17 Jan 2008) 11-1

As of June 2008, about 10,000 XO laptops each were being prepared for Haiti, Rwanda and Mongolia. This expands upon the Mongolian deployment which began on a smaller scale in January 2008. Stay tuned: further details of the Give1Get1 program's matching donations (eg. Afghanistan and Cambodia anticipated) will be forthcoming.

More broadly, here is a summary chart of OLPC's Deployments, and many more photos and video!

How do I contact Amazon.com customer service?

Login to https://www.amazon.com/gp/help/contact-us/general-questions.html or call Amazon.com at +1 (866) 216-1072, or +1 (206) 266-2992. Please also see Amazon.com's general policies, and how to contact Amazon.co.uk.

Where is my "Get One" XO laptop from 2007?

If you believe you ordered an XO laptop between Nov 12, 2007 and Dec 31, 2007, and have yet to receive it -- please email help @ laptop.org with:

1. your 10-digit reference number (order number)
2. the exact amount you paid
3. the exact date you ordered or paid
4. your original email address used to place your order
5. the precise spelling of the person's name who ordered
6. your up-to-date US or Canadian shipping address (sorry PO Boxes don't work!)
7. your daytime/evening phone number(s)

Thanks!

Historical Information: the G1G1 Fulfillment Information page outlines some past problems with the Give1Get1 shipping and ordering process, dating from back in late 2007 and early 2008, which have now been resolved.

What Microsoft agreement was announced on May 15th 2008?

In May 2008, OLPC announced that Microsoft was purchasing a limited number of machines for their Unlimited Potential program, to run Windows XP for pilot programs. However, OLPC does not currently offer Microsoft Windows to Give1Get1 participants. The XO laptop features the Linux operating system and the Sugar learning environment, including software specifically designed for children and the XO. Microsoft Word™ documents can be opened directly, using some of the software and content created by thousands of volunteers around the world.

Regarding the Microsoft announcement, see the Microsoft FAQ summary answers.

What is OLPC's tax exempt info?

One Laptop per Child Foundation is a 501(c)(3) organization in the USA, where our EIN (Employer ID Number) is: 20-5471780. If you make a donation and your company has a matching gift program, please see if they would be willing to match your gift to us. Thank you!

Can I donate directly to OLPC?

Yes, you may donate here: http://laptop.org/en/participate/ways-to-give.shtml

How can I donate my "Get One" XO?

Thank you very much for participating in Give One Get One! We thank you also for your generous thought of donating your XO laptop. It is very kind of you!

If you have the original packaging, please send in that box, or pack carefully in your own box.

Please consider donating to local groups in your neighborhood, needy schools in your region, or even international programs.

While OLPC *cannot* endorse any 1 recipient group, a short list of suggestions is here: http://wiki.laptop.org/go/Donate_Your_Get_One

Get a big smile for yourself!

How can I donate 100+ laptops? Enlist my entire school?

If you are working towards a VERY large-scale/governmental educational effort, please contact: countries @ laptop.org

For smaller rollouts, please study this great informal list of community deployment resources. Preparation is key -- strongly consider joining our community support team and collaborating with local groups on the grassroots mailing list. While OLPC doesn't have a formal mechanism for setting up smaller trials, immediate peer feedback on school pilot projects is often available in our Live Chat (IRC) channels such as #olpc-help and #olpc. Once you have a thoughtful plan and team in place, community support volunteers will be very happy to help you by sharing their own similar experiences: volunteer @ laptop.org

Finally, innovative projects demonstrating clear community deliverables (software, hardware, learning content, etc) may be eligible for free XO Laptops through our Contributors Program.