Talk:Support FAQ

Please Be Specific About Releases

This is a helpful page, but just a suggestion: the wiki woud not have so much out of date content if statements like this:

"Currently there are no activities that use the stylus. The Draw activity will work with a stylus in the next software update."

instead identified the software update in question and perhaps linked to the roadmap.

Additions to FAQ

These issues have come up that have solutions:

Airplane_mode How to set local timezone via Sugar_Control_Panel

Other things have come up regularly that *don't* have answers. I imagine we're not going to recommend that G1G1 users update to joyride are we? is for Insects 01:52, 16 December 2007 (EST)

How To Get Started

I have received my two XOen and I am using my beginner's mind to notice everything I can for creating how-to information. Here is what I notice so far:

• There is no instruction in the box or on the getting started page about what to do with the battery and anything about charging it the first time (or thereafter). I figured it out, but it would be good to have a clear depiction in the box or as part of some sort of progressive disclosure on the getting started page.

• I have no idea what Name is being asked for on the initial power-up configuration activity. I have not passed that stage until I know more (and have taken photos and other notes for how-to purposes. Since I have no clue what is irreversible about the choice there, and what guidance there is on good choices (especially since I have two XOen), I powered-down at that point until I can figure out more or am willing to experiment with the first one out-of-the box to see what's up. It is not great that there is no clue about the purpose of the information requested and the consequences of supplying it.

Orcmid 12:28, 20 December 2007 (EST)

How do I install Adobe Flash Player?

This one gets asked a lot. Shaving 1 min off of the solution will be a big win. Sj

added.

How do I connect to TMobile?

This one likewise. User:Sj

Also, what if I didn't get the E-mail?

My XOen arrived today but I did not receive an e-mail shipping notice, tracking number, or T-mobile PIN and instructions. It may have been in my junk mail folder and I missed it. (The last time I checked here, I did not find this SupporFAQ page.) How can I request the information? (Orcmid 20:06, 19 December 2007 (EST))

• Update: I did e-mail supportservice@laptopgiving.org on December 19, but I haven't had a response of any kind yet. (Orcmid 15:33, 21 December 2007 (EST) corrected Orcmid 12:24, 22 December 2007 (EST))

• Note to Others: If you are adding yourself to this list (such as the folks below), you need to identify yourself. It is very difficult to figure out who posted what by looking at the page history. The way to do this is with four tilde ('~') characters: ~~~~. When you save the page, it is replaced by something like this: Orcmid 15:33, 21 December 2007 (EST)

• E-mail Arrived: This morning, I found an e-mail from OLPC Customer Care (service AT laptopgiving.org) that, when viewed as HTML, provides the necessary information. It was in my junk mail folder and this was apparently not a response from my inquiry. It was sent 23:24 (pst) on 21 December via resultsmail.com, some sort of fulfillment service, it appears. What's interesting is that, if you have your XO shipping label, you also have the information that you need for T-mobile. I will add the information to the top of this section and to the FAQ. (Orcmid 12:24, 22 December 2007 (EST))

I also received my XO today. Did not receive the shipping notice from UPS nor any T-Mobile information. Please advise. Thanks.

I also received my xo and no email as to shipping and t mobile pin or information. Please comment so people can quit posting this problem. Thanks.

Me too - see a trend here - maybe none of this information was sent to anyone...

Please send my T-Mobile connection information. Just to be sure, send/resend this information to everyone.

I second that motion.

AIM, Yahoo, MSN support

This seems to be asked a lot. While the native programs obviously don't work, these services have web interfaces that may be usable via the Browse activity. I don't have an XO or membership in the services, though... If someone could test them and write/update the appropriate questions, that would be great. See AIM Express, Yahoo WebMessenger, MSN Web Messenger. —Joe 12:35, 17 December 2007 (EST)

won't play sound, try volume keys

An obvious cause of not playing sound is having the volume set too low. Use the volume up key. See Keyboard Shortcuts.

Apple Access Point Connection

The FAQ should specify (and doesn't) that these are instructions for a WEP access point. At least, that's my assumption, given that we have WPA and I see no "hex" or "shared" choices in the dialog box that pops up (which makes the instructions doubly confusing).

There are recommendations for WPA connection WPA_Manual_Setting. Unfortunately, these haven't worked for me so I can't say if they're valid. I couldn't make the manual config (below) work either. The iwlist command returns "no scan results". (The Neighborhood screen does show our local Airport HUB).

--Vlb 13:25, 21 December 2007 (EST)

As of today I was able to get a WPA2 connection to work between my XO and my Apple WPA network using the script specified at WPA_Manual_Setting. I did not copy the script using a usb drive as specified, however; instead, I typed it up using vi in the terminal, then typed "chmod 777 Wpa.sh" into the commandline. It is very important to note that I did NOT change anything password/network information to HEX as specified in this section, which does seem to only pertain to a WEP-configured Apple network (which I haven't tested). Rather, I just followed the script prompts and typed my network name and password in as plain text. (I should also note that I made sure that my SSID contained no spaces; I have no idea if this helped, but it's what I did.)

A change should be made to this section, because it is confusing and misleading.

--Legutierr 14:30, 21 December 2007 (EST)

I agree with Vlb's observations, and add that there are two WEP keys generated by the converter at www.corecoding.com:

   KEYs for non apple computers/networks:
   (104/128bit) hashed key: 617C516AC0CD96C0B43C40E79E

   KEYs for apple networks or if the AP is a airport express:
   (104/128bit) key: 63313054733176736263377570

The key for an Airport Express appears to be an octal number, not hexadecimal. I have tried both numbers, and neither works. I am also unable to connect to unsecured wireless networks near my home. And does anyone else find the presence of the "Mesh{1,6,11}" icons to be confusing/distracting/misleading in the same display which shows real wireless access points?

Stevenjay 22:52, 21 December 2007 (EST)

How to manually configure networking

Note: Do not try this unless you really know what you are doing. That said, this is the only way I was able to connect.

First, switch to root:

su - root

Next, disable networkmanager:

/etc/init.d/NetworkManager stop

Next make network come up:

ifconfig eth0 192.168.0.123 up

Next, maybe try scanning for wifi networks:

iwlist eth0 scan

Find one you like and connect:

iwconfig eth0 essid foo
iwconfig eth0 key AB123456DE
iwconfig eth0 channel 9
iwconfig eth0 mode managed
iwconfig eth0 ap 00:12:34:56:78:90

And create a default gateway

route add default gw 192.168.0.1

And some dns servers:

vi /etc/resolv.conf

And inside:

nameserver 123.34.56.76

If every thing is correct, you have connected manually.

75.174.12.49 00:24, 21 December 2007 (EST)

How to cause XO to remember WEP keys

This is for use of the XO in two locations, both with different SSIDs and WEP keys. I would like it to remember the WEP key for each SSID so it does not need to be retyped every time a connection is made.

Answer?

JetrZ 10:02, 22 December 2007 (EST) - Go to link http://wiki.laptop.org/go/WPA_Manual_Setting and use the script to update the network.cfg file.

Using Files and File System

What is the SD Card Support?

The SD Card is a bit awkward to get to. It looks like a great place to add a card as an extension of the available memory though.

• What kind of SD Card Support is provided? Is it basically standard multi-use SD Card (1GB or less) or are any of the later, higher-capacity forms supported. Because of confusion in the marketplace, I guess I need to be more specific:
  • Is the SDHC specification supported? If so, is there any limitation on capacity of the card in the XO hardware/software?
  • For the standard SD support, what is the maximum card capacity? In particular, are sizes larger than 1 gigabyte supported? Is this with the same technique as, say the 2GB SanDisk SD Card?

How do I update my system's software?

I imagine this involves olpc-update or sugar-update, but I don't know enough to be sure. There isn't an automated update, is there? —Joe 14:43, 21 December 2007 (EST)

If you can't load the sugar-control-panel

I was unable to load the sugar control panel because the SUGAR_PATH was not set. I fixed this with the command:

export SUGAR_PATH=/usr/share/sugar