Olin repair center
Introduction
This is a Repair center beta test run by the Olin university chapter (main contact person is Nikki Lee). The initial brainstorming for the Olin repair center can be found at Olin university chapter/Repair center. This pilot is being run loosely in conjunction with 1cc.
The Olin repair center will serve as a repair center pilot program, exploring various ways of doing things in order to provide recommendations to future repair centers.
Goals
- to provide a useful service to OLPC
- to give Olin students valuable engineering experience
- to have fun
The current plan of action is to deal primarily with RMAed machines, as this saves Olin from dealing with potentially complicated financial issues (shipping, billing, paying for parts, etc.). Parts will be obtained from 1CC, and laptops/parts can be delivered by hand and exchanged during office hours.
Things we do
Laptop testing
Laptop repairs
Laptop tracking
Ideas, brainstorming, testing, and reviews for laptop tracking methods will be posted here as generated. The current "XO monger", Greg Marra, has been tracking laptops on campus by hand. However, repair center operations necessitate more thorough tracking, implementing some sort of tracking database.
Getting involved
This project is a collaboratively organized undertaking. If you are interested in helping, please let us know - contact Nikki Lee. People with IT/tech-support experience in the Boston area are particularly welcome.
If you want help with your part of this project, you can post specific tasks below. Please detail what kind of help you are looking for here, a timeframe or expiration date for the posting, along with contact information or how people who are interested should get involved.
Improve this page!
We are looking for volunteers to help improve this project page and keep it up to date. If you see how you can make something more coherent or organized, please jump in and edit; if there's a resource you think would be useful to this project, please add it. If there's something about the project itself you have ideas about, you can add it to this page directly, or start a discussion on the talk page. You do not need to contact anyone about this job - just do it! This posting never expires.
Agreement forms
We need to draft a number of simple forms for collecting information from XO owners who want their laptop repaired - a standard "ticket" to note down descriptions of the problem as well as an informal contract for performing services. Mel Chua is also working on drafting agreements between OLPC and repair centers, but could use help. Contact Mel if you'd like to pitch in. The repair center "forms" need to undergo review by OLPC staff at 1cc before being posted to this wiki.
Feedback
We need lots of feedback on this project, particularly of the constructive sort. Leave your notes on the talk page or contact Nikki Lee with comments and suggestions you might have on anything related to this project.
Tool suggestions
We're looking for tools - both physical and software - for fielding questions, repairing laptops, and keeping track of those we do repair. If you know of a good tool or a good source of tools for anything that might be useful for an XO repair center, please let us know by adding your thoughts to the tools section of this page. We prefer using free and open-source tools, and hope to get as much equipment as possible donated.
Test suggestions
Let us know what things you'd like us to try out or pilot. If there is something that you think would be useful for repair centers to already have, or a system you'd like to try in a real-world situation to see how it handles the task, we can try to do it - for example: testing out tracking methods. Add your ideas to the talk page.
Events
Upcoming
If you have an upcoming event (meeting, hackathon, etc.) related to this project, please list it here along with details of how to participate. Once an event is over, please move it to the Past Events section, below.
Past
Activities related to this project that have already occurred, for archival purposes.
- 2/10/08 - first broken XOs received
Milestones
(This will probably find a better home soon)
- 2/10/08 - first broken XOs received