Support FAQ/Donor Inquiries
G1G1 Donor Inquiries
How can I order an XO laptop?
One Laptop per Child started a new Give One, Get One program on November 17, 2008, which is ended on December 31, 2008. Summary info at XO Giving, with some European details at XO Giving/G1G1EU.
If you are interested in buying 100 to 10,000 or more XO laptops at this time, and have a thoughtful plan for deployment and support in place, please see http://laptop.org/givemany
More details for Community Contributors and large-scale/governmental educational efforts.
Where does the "Give One" XO laptop go?
<imagemap> image:P1020317-1.JPG|340px rect 1 1 680 680 Ulaanbaatar desc none </imagemap> The generous G1G1 donors of North America have given of tens of thousands of XO laptops to children in developing countries, including these new XOers in Ulaanbaatar, Mongolia (Photo by Carla Gomez Monroy, Learning Consultant, OLPC, 17 Jan 2008) 11-1
As of June 2008, about 10,000 XO laptops each are being prepared for Haiti, Rwanda and Mongolia. This expands upon the Mongolian deployment which began on a smaller scale in January 2008. Stay tuned: further details of the Give1Get1 program's matching donations (eg. Afghanistan and Cambodia anticipated) will be forthcoming.
More broadly, here is a summary chart of OLPC's Deployments, and many more photos and video!
How do I contact Amazon.com customer service?
Login to https://www.amazon.com/gp/help/contact-us/general-questions.html or call Amazon.com at +1 (866) 216-1072, or +1 (206) 266-2992. Please also see Amazon.com's general policies, and how to contact Amazon.co.uk.
Where is my "Get One" XO laptop from 2007?
If you believe you ordered an XO laptop between Nov 12, 2007 and Dec 31, 2007, and have yet to receive it -- please email HELP @ LAPTOP . ORG with:
- your 10-digit reference number (order number)
- the exact amount you paid
- the exact date you ordered or paid
- your original email address used to place your order
- the precise spelling of the person's name who ordered
- your up-to-date US or Canadian shipping address (sorry PO Boxes don't work!)
- your daytime/evening phone number(s)
Thanks!
Historical Information: the G1G1 Fulfillment Information page outlines some past problems with the Give1Get1 shipping and ordering process, dating from back in late 2007 and early 2008, which have now been resolved.
What Microsoft agreement was announced on May 15th 2008?
In May 2008, OLPC announced that Microsoft was purchasing a limited number of machines for their Unlimited Potential program, to run Windows XP for pilot programs. However, OLPC does not currently offer Microsoft Windows to Give1Get1 participants. The XO laptop features the Linux operating system and the Sugar learning environment, including software specifically designed for children and the XO. Microsoft Word™ documents can be opened directly, using some of the software and content created by thousands of volunteers around the world. For more information, visit http://wiki.laptop.org/go/Activities/All
Regarding the Microsoft announcement, see the Microsoft FAQ summary answers and accompanying community articles.
What is OLPC's tax exempt info?
One Laptop per Child Foundation is a 501(c)(3) organization in the USA, where our EIN (Employer ID Number) is: 20-5471780. If you make a donation and your company has a matching gift program, please see if they would be willing to match your gift to us. Thank you!
Can I donate directly to OLPC?
Yes, you may donate here: http://laptopfoundation.org/participate/
How can I donate my "Get One" XO?
Thank you very much for participating in Give One Get One! We thank you also for your generous thought of donating your XO laptop. It is very kind of you!
If you have the original packaging, please send in that box, or pack carefully in your own box.
Please consider donating to local groups in your neighborhood, needy schools in your region, or even international programs.
While OLPC *cannot* endorse any 1 recipient group, a short list of suggestions is here: http://wiki.laptop.org/go/Donate_Your_Get_One
Get a big smile for yourself!
How can I donate 100+ laptops? Enlist my entire school?
Contact "givemany AT laptop.org". Basic cost/quantity details are here.
For government inquiries only, contact "countries AT laptop.org"
For smaller international rollouts, please work with others on the grassroots mailing list.
While OLPC doesn't have a general mechanism for setting up smaller trials, immediate community feedback on school pilot projects is available in our live chat channels #olpc or #olpc-groups (see IRC channels for details). Similarly, you can have these and other questions answered live in the #olpc-help channel.