Fix Clock
How to fix an XO laptop suffering from problems with the Real Time Clock (RTC, or clock). If the laptop has security enabled, this problem may prevent booting, usually with the error "Invalid System Date".
Problem Description
Laptops with this problem show one of these symptoms:
- The laptop screen lights up and shows "Invalid System Date" and then powers off, or continues to boot, seeking an activation lease. Activating the laptop will result in the laptop working temporarily, but returning to the same problem on next boot. Affects XO-1, XO-1.5, XO-1.75 and XO-4.
- The power LED turns on, but the screen never turns on (not even the backlight). The microphone LED may flash briefly, but stays off. This symptom can only happen with very old versions of firmware (Q2D05 and Q2D06). Affects XO-1 only.
- The power LED turns on for only about 0.8 of a second, then turns off, and the screen never turns on. Affects XO-1 only.
Diagnosis
These symptoms are caused by bad date information stored in the clock.
Cause
There are several causes:
- The clock lost all power, which is by far the most common cause. The clock has a "coin cell" battery (ML1220) that powers the clock when the AC and the main battery are not present. Power may have been lost because:
- The battery discharged during storage. This is common.
- Some of the early production XO-1 laptops were made with a defective holder for the clock battery, which can come loose or even pop out during normal handling.
- Leakage from the battery, causing corrision, a loss of contact between the battery and the metal contacts inside the holder. Some photos here.
- The clock battery ceased to work.
- The factory did not set the date. This is rare.
- The user set the date to an incorrect value, either by mistake or as an attempt to defeat activation security. This is also rare.
See background for how this works.
Root Cause
This is a firmware bug. The problem is fixed in the latest firmware, compare the diagram above to the new diagram below, which shows how the latest firmware will respond:
For laptops without a lease, they will boot normally with the date set to 2013. For laptops with a lease, they will boot seeking a new lease from the school network.
Repair
The repair process is:
- Check the battery and holder,
- Set the clock,
- Upgrade the firmware, and then
- Check the clock is set after removing power.
Here are English and French diagrams of the process:
| English | French |
|---|---|
Check the battery and holder
To access the Real Time Clock battery, remove the main battery, and power cable, and follow the instruction for removing the back cover.
XO-1
Examine the battery and its holder. Is there any sign of acid leakage? Does the battery appear secure in its holder? On newer models of the XO-1, the clock battery and its holder may be covered by a circular strip of rubber (a hardware improvement attempting to reduce the frequency of this issue). You can remove this cover simply by peeling it off.
Remove the battery from the socket. (Just removing the battery will fix symptom #3, when the power LED turns on for under a second). Check for signs of leakage underneath the battery, in the holder, and on the motherboard and components around the battery holder.
If there are signs of battery leakage:
- Remove the leaking clock battery and discard it.
- Carefully clean any leakage/corrosion in the battery holder, using e.g. a damp toothbrush.
- Neutralize the leakage/corrosion area with some baking soda.
- Using a magnifying glass, look for damage to surrounding components or electrical tracks
- If present, you are advised to treat the motherboard as broken or dead-on-arrival.
- Obtain a replacement cell battery (these parts are very standard) and install in the socket.
- Any decent electrical/DIY store will stock these, they are known as ML1220 batteries and commonly found in calculators.
- (Never use CR1220; they are not designed to be recharged, will not run the clock for very long, may leak, and may erupt in fire.)
If the battery does not fit well in the socket, carefully examine the shape of the socket. Early laptops had a defective battery holder, pictured here. The photos do not make the problem very obvious; the issue is that the shape of the battery holder does not 'grip' the battery. In other words, a side angle view of the battery holder should be shaped like this:
(_____)
However, the shape of the defective units is more like:
\_____/
(these crude diagrams are exaggerated)
If your XO has a defective holder, you must re-seat the clock battery and secure it so it doesn't come out again. This can be done by putting a drop of glue where the battery contacts the holder, away from the metallic contact.
- The best glue that Mitch has found for this purpose is clear solvent-based household cement. Technically, it is "nitro cellulose" cement. It is also known as "model airplane glue", marketed under various trade names such as "Duco Cement", "Tarzan's Grip". Loctite "Stik'n Seal", etc (Alleskleber, in Germany, maybe?). The solvent in this kind of cement is toxic and flammable, so keep it away from children!
- Stronger adhesives like epoxy or cyanoacrylate (super glue) would probably work too, but it might be difficult to remove the battery later without damaging the holder.
- Don't use "Gorilla Glue"; that's polyurethane, which foams as it cures.
- Don't use RTV silicone; the common variety releases corrosive acetic acid as it cures - if it smells like vinegar, don't use it on electronics.
- Don't use hot melt glue; because it doesn't stick very well to these materials.
- Ordinary "white glue" (PVA, or polyvinyl acetate) will probably work, but it flows easily and goes down underneath the battery - perhaps okay if you are careful not to use too much.
If your XO had a black rubber strip covering the battery in the holder, install the cover again now.
XO-1.5
On the XO-1.5, the clock battery is not in a holder. The battery is encased in shrink tubing, and connected to the motherboard with a short cable. (Eliminating the socket was an attempt to reduce the number of socket issues experienced on XO-1.) The battery, in its protective tubing, is stuck down to the motherboard to prevent it from moving around.
Even though the same standard ML1220 is used, replacing the battery alone is difficult. The shrink tubing will be destroyed as you open it, and it will be difficult, and perhaps even dangerous, to reconnect the wires to a replacement battery.
- It may be possible to repair the tubing with some tape, or to discard the tubing and create your own enclosure with some electrical tape.
- The battery shipped in the laptop is a leggy battery - it has the wires spot-welded to the battery during fabrication. It is a very bad idea to attempt to solder wires to a new battery (it can explode). It is far better purchase leggy replacement batteries (e.g. here, maybe).
If available, one could also take the entire component (connector + cable + tubing + battery) from another laptop, or from a spare parts supply sourced from OLPC.
XO-1.75
See above, the same battery, packaging, and wiring is used as in the XO-1.5.
XO-4
See above, the same battery, packaging, and wiring is used as in the XO-1.5.
Set the clock
The clock must be set to the Coordinated Universal Time value, rather than your local time.
If the screen turns on and you can boot into Linux
This is the best situation to be in. It happens if the laptop has activation security disabled, or the laptop without a date is able to retrieve an activation lease.
Once Linux has booted, login at a root terminal (e.g. the Terminal activity, or press Ctrl+Alt+F2 to get to the Console).
Set the system time, type:
sudo date --utc --set="2024-11-24 13:39:49"
Then copy the system time into the clock, type:
sudo hwclock --systohc
On XO-1 with releases 12.1.0 and 13.1.0, the above may hang for ten seconds and show a warning "wait for clock tick timed out". The hang and warning may be ignored, the clock will have been set. If you would like to avoid the hang and warning, type:
sudo hwclock --systohc --noadjfile --utc
If the screen turns on but you cannot enter Linux
If the screen turns on, but you cannot enter Linux, then setting the clock must be done using the firmware. What you must do is:
- disable the security system,
- turn on the laptop and get to the Ok prompt,
- set the clock, type:
select /rtc decimal 49 39 13 24 11 2024 set-time
You can now turn off the machine by pressing the power button for a few seconds.
(The numbers are the time and date in UTC (2024-11-24 13:39:49), but in reverse order; second, minute, hour, day of month, month, and year. When you visited this page, our Wiki server used it's own clock to generate this command for you.)
If the screen does not turn on
When the clock loses the time on XO-1 with very old versions of Open Firmware, a bug will stop the firmware before it turns on the screen. The power LED will be on. If this happens, the recovery procedure is:
- connect a serial adapter to the XO-1 and another computer, see where to connect it,
- use a serial terminal program on the other computer to access the XO-1 via the adapter,
- turn on the XO-1, and you should see "Page Fault" on the serial terminal, followed by an "ok" prompt. If you don't see "Page Fault", there are several possibilities:
- if you don't see anything on the serial terminal, either
- the serial adapter is not connected correctly,
- the serial terminal is not configured correctly, see settings, or
- something else is wrong with the XO-1, perhaps it is quite quite dead and it's not an instance of this known clock problem after all.
- if you see a lot of startup messages, and the last one isn't "Page Fault" followed by "ok", then the machine is not suffering from the this known clock problem, but may have a broken display or display cable.
- if you don't see anything on the serial terminal, either
- using the serial terminal, type this command to set the clock:
select /rtc decimal 49 39 13 24 11 2024 set-time
(There are numerous opportunities for error, so if you have more than one XO-1 laptop practice serial communications with working ones before debugging broken ones).
If the screen does not turn on and nor does the power LED
You must remove the clock battery briefly to fix this problem. If you did that, and the problem persists, then the cause is not the clock. Have the motherboard serviced.
Upgrade the firmware
If you have the blank-screen problem, the firmware must be upgraded to the latest version. If the clock loses power again, the repair will not need a serial adapter. See upgrading firmware for the latest firmware.
If you are using a serial adapter and have the "Page Fault" message, you must probe the PCI and USB before manually upgrading, type:
probe-pci probe-usb flash u:\q2f19.rom
Or set the clock, allow time for the clock battery to charge, and use the usual upgrading firmware method.
Check the clock is set after removing power
With the clock newly set, you should verify that the laptop is able to retain the time and date, otherwise this problem may return.
- Unplug the charger,
- Remove the main battery from the underside of the laptop, (not the clock battery),
- Leave the laptop without power for five minutes,
- Connect a power source (the battery, or the charger) and turn on the laptop,
- Check the clock using either the Ok prompt or by running date in the Terminal activity.
If the clock is still wrong, then 3 situations are possible:
- The clock battery is faulty and must be replaced.
- You can verify this by installing a known-working battery, reprogramming the clock, and then repeating this verification test. Test pass would confirm this problem.
- There is a problem with the battery holder or the motherboard, so the laptop should be replaced.
- You can verify this by installing a known-working battery, reprogramming the clock, and then repeating this verification test. Test fail would confirm this problem.
- If you are dealing with a defective shape battery holder, perhaps the clock battery is (still) not maintaining electrical contact with the connector inside the battery holder.
Automated repair script
Repair center volunteers have made an automated script to repair laptops in bulk or as a method with fewer steps. The script can be run on a Linux computer or on an XO laptop. We call this second computer your "debricker".
To use it you must install pyserial. You must be online when running (any of) the three following commands:
For Ubuntu or Debian, type:
sudo apt-get install python-serial
For Fedora, such as on an XO, type:
sudo yum install -y pyserial
Wait for the install to complete.
Then download and install d6.py, type:
wget --timestamping http://dev.laptop.org/~rsmith/d6.py
Connect a serial adapter between the bricked XO (serial end of the cable) and the debricker computer (USB end of the cable). Then on the debricker computer type:
python d6.py
The script will search for the first USB serial port on the system that is available for use. (If your serial connection for the XO is not on the first available port then either modify the script to look for the other port first or open the other serial port with another program so its not available for use by d6.py.)
Once the script is up and running then turn to the bricked XO and power it on. Wait for the script to say it has finished. When it says this, the bricked XO is repaired, and you can disconnect and test.
The bricked XO will have been unlocked.
The date and time on the bricked XO will have been set to the date and time on the debricker.
To prevent the problem from returning, upgrade to the latest firmware. See upgrading firmware.
Measuring Charge Current
To measure charge or discharge current of the clock battery, locate the series resistor from the following list, then use a multimeter to measure the voltage across the resistor. Use Ohms Law to calculate the current.
- XO-1, R250 100 ohms for discharge, R275 1k for charge, see photograph,
- XO-1.5, R309, 1k,
- XO-1.75, R35, 1k 1%,
- XO-4, R359, 1k 1%, see photograph.
See Also
- Oatstime, a tool for use by deployments in setting the clock on a large number of laptops.
- Refurbishing & Reuse Checklist
- XO Troubleshooting Guide.