User:Mchua/Braindumps/Support gang intro: Difference between revisions
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Latest revision as of 16:01, 20 December 2009
This is the OLPC "customer service" department. Actually, we don't have a customer service department. We have a support gang. There's a difference. <explanation why support-gang != customer service>
Insert pictures of various people typing while cooking dinner, in their dorm rooms, etc. with captions like "Bob is a grad student at Foobar University who answers emails in the cafeteria after grading Physics 101 problem sets" or "Jill is a freelance graphic designer who fields support calls while printing posters and watching her sister's twin preschoolers."
<stuff about support-gang>
What we can do:
- Help you troubleshoot a broken laptop
- Help you get a project going
- Help you find documentation
- Help you find other people who are trying to do the same thing as you
What we can't do:
- Make your laptops arrive faster.
- Make your laptops arrive faster.
- Make your laptops arrive faster.
- Exceed the speed of light.
You can join us - here's how. <blah blah blah>