Support new: Difference between revisions

From OLPC
Jump to navigation Jump to search
(Created page with '{{OLPC}} {{Users}} <div style="float:right; border:0px solid #eff; margin: 10px 0px 10px 30px;">{{support-nav}}</div> == Thank You North America == {{GiveOnePhotos}} [[File:im…')
 
 
(7 intermediate revisions by 2 users not shown)
Line 3: Line 3:


<div style="float:right; border:0px solid #eff; margin: 10px 0px 10px 30px;">{{support-nav}}</div>
<div style="float:right; border:0px solid #eff; margin: 10px 0px 10px 30px;">{{support-nav}}</div>
⚫
Welcome to the OLPC Wiki Support page. You can find the answer to many of your technical questions through the resources listed here. Many problems can be solved by updating to the [[Release_notes/11.2.0| latest stable release]].


== Thank You North America ==
{{GiveOnePhotos}}
[[File:image:P1020317-1.JPG|340px|alt=OLPC|The generous G1G1 donors of North America have given of tens of thousands of XO laptops to children in [[Our market|developing countries]], including these new XOers in [[Ulaanbaatar|Ulaanbaatar, Mongolia]] (Photo by [[User:Carla|Carla Gomez Monroy]], Learning Consultant, OLPC, 17 Jan 2008)]]
⚫
Welcome to the OLPC Wiki Support page. You can find the answer to many of your technical questions through the resources listed here. Many problems can be solved by updating to the [[http://wiki.laptop.org/go/Release_notes/11.2.0 latest stable release].


{{ Latest Releases
{{ Latest Releases
Line 20: Line 15:
}}
}}


==Getting Started, FAQ, Troubleshooting Resources==


===[[Manuals]] and Guides===
==[[Manuals]], Guides and FAQ==




<div class="plainlinks">
<div class="plainlinks">
==== Frequently Asked Questions====
=== Frequently Asked Questions===
*<big>[[Support FAQ]]</big>: Check our FAQ for a growing "Knowledge Base" of Frequently Asked Questions.
*<big>[[Support FAQ]]</big>: Check our FAQ for a growing "Knowledge Base" of Frequently Asked Questions.


====Getting Started====
===Getting Started===
*<big>[http://laptop.org/start Getting Started Guide]</big>: This is an interactive HTML guide for recent 2010/2011 software especially that will help you start using your OLPC fast!
*<big>[http://laptop.org/start Getting Started Guide]</big>: This is an interactive HTML guide for recent 2010/2011 software especially that will help you start using your OLPC fast!
*For the previous version for 2007/08 software, [http://laptop.org/7.1.0/start famous original from 2007/2008 click here].
*For the previous version for 2007/08 software, [http://laptop.org/7.1.0/start click here].
⚫
====Things to try with your new XO Laptop!====
⚫
* Your child can read an [[Books#Books|online book]].
⚫
* Use the [[Record]] activity to take a picture, make a video or record audio.
⚫
* Make some music with [[TamTamJam]]
⚫
* Try these [http://waveplace.com/resources/tutorials/ Activity Tutorials!]


====Manuals====
===Manuals===
=====XO Manuals=====
====XO Manuals====
*<big>[http://laptop.org/manual Most Recent Manual]</big>: Volunteers have created this great new 240-page manual focusing on our newer [[Release_Notes|Release 8.2.0]]. You can access a [http://en.flossmanuals.net/publish/PDF/g1g1_2.pdf printable PDF version here] (4.7MB) and also purchase the manual in [http://www.lulu.com/content/4439260 book form for $18 here].
*<big>[http://laptop.org/manual Most Recent Manual]</big>: Volunteers have created this great new 240-page manual focusing on our newer [[Release_Notes|Release 8.2.0]]. You can access a [http://en.flossmanuals.net/publish/PDF/g1g1_2.pdf printable PDF version here] (4.7MB) and also purchase the manual in [http://www.lulu.com/content/4439260 book form for $18 here].


*Spanish-language manuals are also available from [http://rapceibal.ning.com/page/materiales-1 Uruguay] and [http://www.perueduca.edu.pe/olpc/OLPC_programa.html Peru]. You can also access the [http://tinyurl.com/dzllcv auto-translated OLPC manual here]. For an expansive list of Spanish resources see [[Recursos en espanol]].
*Spanish-language manuals are also available from [http://rapceibal.ning.com/page/materiales-1 Uruguay] and [http://www.perueduca.edu.pe/olpc/OLPC_programa.html Peru]. You can also access the [http://tinyurl.com/dzllcv auto-translated OLPC manual here]. For an expansive list of Spanish resources see [[Recursos en espanol]].


=====Sugar Learning Platform Manuals=====
====Sugar Learning Platform Manuals====
*<big>[http://en.flossmanuals.net/sugar Most Recent Manual]</big>: This is the newest 128-page manual for the [http://wiki.sugarlabs.org Sugar Learning Platform]. You can also download a [http://en.flossmanuals.net/Sugar/FM_Sugar_28Oct08.pdf PDF version here]. (8.3MB).
*<big>[http://en.flossmanuals.net/sugar Most Recent Manual]</big>: This is the newest 128-page manual for the [http://wiki.sugarlabs.org Sugar Learning Platform]. You can also download a [http://en.flossmanuals.net/Sugar/FM_Sugar_28Oct08.pdf PDF version here]. (8.3MB).


⚫
===Deployment Guides===

⚫
*[[ClassActs/Resources|Class Acts Resource Guide]]: Check out our draft guide for community deployment resources.
⚫
====Deployment Guides====
⚫
*[[Deployment_Guide_2011|Deployment Guide 2011]]: This is the newest guide that helps you to plan and execute an OLPC deployment.
⚫
*[[ClassActs/Resources Class Acts Resource Guide]]: Check out our draft guide for community deployment resources.
⚫
*[[Deployment_Guide_2011 Deployment Guide 2011]]: This is the newest guide that helps you to plan and execute an OLPC deployment.
* See other Community [[Documentation Projects]].
* See other Community [[Documentation Projects]].


===Tech Support & Troubleshooting===
==Tech Support & Troubleshooting==


* Take a look at our many [[Support#Community/Live Support|community forums]] below for more direct tech assistance and responses.
* Take a look at our many [[Support#Community/Live Support|community forums]] below for more direct tech assistance and responses.
Line 54: Line 52:
* If you participated in the Give One Get One (G1G1) program, check http://amazon.com/xo for donor "customer service" questions as well as the more general [[Official OLPC FAQ]]. To speak directly with Amazon, login to https://www.amazon.com/gp/help/contact-us/general-questions.html. You may also call +1 (866) 216-1072 or +1 (206) 266-2992.
* If you participated in the Give One Get One (G1G1) program, check http://amazon.com/xo for donor "customer service" questions as well as the more general [[Official OLPC FAQ]]. To speak directly with Amazon, login to https://www.amazon.com/gp/help/contact-us/general-questions.html. You may also call +1 (866) 216-1072 or +1 (206) 266-2992.


* If you're completely stuck, email our volunteers at help@laptop.org, including a detailed description of your problem. We apologize all emails are not answered right away!
* If you're completely stuck, email {{help@laptop.org}}, including a detailed description of your problem. We apologize all emails are not answered right away!


*If you want ''to provide help'' to others, contact holt@laptop.org to join our friendly team of [[OLPC:Support gang|Community Support Volunteers]], either online or in person in Cambridge, Massachusetts. Just send us a quick note detailing your talents, motivations and a phone number. Thanks!
*If you want ''to provide help'' to others, contact holt@laptop.org to join our friendly team of [[OLPC:Support gang|Community Support Volunteers]], either online or in person in Cambridge, Massachusetts. Just send us a quick note detailing your talents, motivations and a phone number. Thanks!


* If your XO's screen does not turn on when you press the power button, but the power LED lights up, you might have a [[Fix clock|d6 failure]]. See a [[Repair center locations|volunteer repair center]] for help.
* If your XO's screen does not turn on when you press the power button, but the power LED lights up, you might have a [[Fix clock|d6 failure]]. See a [[Repair center locations|volunteer repair center]] for help.

⚫
===Things to try with your new XO Laptop!===
⚫
* Your child can read an [[Books#Books|online book]].
⚫
* Use the [[Record]] activity to take a picture, make a video or record audio.
⚫
* Make some music with [[TamTamJam]]
⚫
* Try these [http://waveplace.com/resources/tutorials/ Activity Tutorials!]
* Add more [[Activities/All| Activities...]]



==Community/Live Support==
==Community/Live Support==


XO laptop owners are passionate about helping each other, in keeping with OLPC's [http://laptop.org/children/ constructionist learning] [http://laptop.org/vision/mission/ mission] within developing countries. You too can learn about the XO and its activities, collaborating on the issues that matter to you most, by exploring OLPC's many great community forums:
XO laptop owners are passionate about helping each other, in keeping with OLPC's constructionist learning [http://laptop.org/vision/mission/ mission] within developing countries. You too can learn about the XO and its activities, collaborating on the issues that matter to you most, by exploring OLPC's many great community forums:


* <b>NEW: [http://forum.laptop.org Support Forum]</b> - If you can't find your questions on the wiki, ask them on the newly relaunched community forum website.
* <big> [http://forum.laptop.org Support Forum]</big> - If you can't find your questions on the wiki, ask them on the newly relaunched community forum website.
<!--- ~~~~ moved the commmunity group to a more prominent position --->
<!--- ~~~~ moved the commmunity group to a more prominent position --->
* [[XO roadshows]] - See the XO in action
* [[XO roadshows]] - See the XO in action


* Initiate/join a [[Regional groups|local]] [[Groups|users group]]. [http://forum.laptop.org/ Online forums] are emerging everywhere. Almost [http://olpcnews.com/forum/index.php?board=4.0 100 regional US/Canadian /user groups] have recently been announced. Finally independent Tech Support groups are also blossoming, such as this new [http://tech.groups.yahoo.com/group/OLPC-US/ Tech Support Community].
* Initiate/join a [[Regional groups|local]] [[Groups|users group]]. [http://forum.laptop.org/ Online forums] are emerging everywhere. Almost [http://olpcnews.com/forum/index.php?board=4.0 100 regional US/Canadian user groups] have recently been announced.


* Please join our '''[http://forum.laptop.org/chat IRC Live Chat]''' in your browser! You can also access IRC on your XO laptop using the [[XoIRC]] activity. Advanced users can download and run other IRC software and [[IRC|explore many OLPC chat channels]].
* Please join our '''[http://forum.laptop.org/chat IRC Live Chat]''' in your browser! You can also access IRC on your XO laptop using the [[XoIRC]] activity. Advanced users can download and run other IRC software and [[IRC|explore many OLPC chat channels]].
Line 82: Line 72:
* Join a mailing list: find most at http://lists.laptop.org, for example<br>
* Join a mailing list: find most at http://lists.laptop.org, for example<br>
** ''[http://lists.laptop.org/listinfo/community-support community-support]''
** ''[http://lists.laptop.org/listinfo/community-support community-support]''
** ''[http://lists.laptop.org/listinfo/olpc-open olpc-open]''
** ''[http://lists.laptop.org/listinfo/olpc-open olpc-open]'' (General discussion about OLPC, its mission, its projects and its schools)
** ''[http://lists.laptop.org/listinfo/community-news community-news]''
** ''[http://lists.laptop.org/listinfo/community-news community-news]''
** ''[http://lists.laptop.org/listinfo/grassroots grassroots]''
** ''[http://lists.laptop.org/listinfo/grassroots grassroots]''
Line 89: Line 79:
** http://blog.laptop.org
** http://blog.laptop.org
** http://planet.laptop.org
** http://planet.laptop.org
** http://lists.laptop.org/pipermail/community-news/


* Educators and others may get involved at many different levels:
* Educators and others may get involved at many different levels:
** [[Participate]]
** [[Participate]]
** [[Contact OLPC]]
** [[Contact OLPC]]
** or email "volunteers AT laptop.org"
** or email volunteer@laptop.org



==Maintenance/[[Repair]] and [[Community_building|Community-Building]]==
==Maintenance/[[Repair]] and [[Community_building|Community-Building]]==
Line 104: Line 94:
See [[Disassembly]] for instructions on taking apart your XO. <b>Do NOT</b> remove the watch battery on the mother board if you disassemble your machine; prior to the Q2D07 version of firmware, this can result in the computer becoming unusable.
See [[Disassembly]] for instructions on taking apart your XO. <b>Do NOT</b> remove the watch battery on the mother board if you disassemble your machine; prior to the Q2D07 version of firmware, this can result in the computer becoming unusable.
See also the other pages in [[:Category:Repair]]
See also the other pages in [[:Category:Repair]]



==Further Documentation==
==Further Documentation==
Line 113: Line 104:


* Please contribute in any way &mdash; as a Tech Writer in a professional capacity &mdash; or as a part-time volunteer. Dive right in, using our Wikipedia-style "edit" or "create account" buttons at the top of every page, or please send your phone number to: <b>holt@laptop.org</b> (Thanks!)
* Please contribute in any way &mdash; as a Tech Writer in a professional capacity &mdash; or as a part-time volunteer. Dive right in, using our Wikipedia-style "edit" or "create account" buttons at the top of every page, or please send your phone number to: <b>holt@laptop.org</b> (Thanks!)



==Reporting Bugs==
==Reporting Bugs==


If you have a problem using your XO, please send email to help@laptop.org.
If you have a problem using your XO, please send email to {{help@laptop.org}}.
We are also interested in your suggestions for enhancements to our system.
We are also interested in your suggestions for enhancements to our system.
Community input and collaboration is vital to the success of OLPC. Thank you for your participation.
Community input and collaboration is vital to the success of OLPC. Thank you for your participation.

Latest revision as of 05:02, 5 August 2015

  This page is monitored by the OLPC team.
  For the general public
<imagemap>

Image:Support-banner-square.png|173px|community support pages rect 0 0 135 204 [1] rect 135 0 345 204 Support FAQ rect 0 205 135 408 [2]

  1. Comment : there's some whitespace here:

rect 135 205 345 408 Other support

  1. maybe desc none is better. testing.

desc none

</imagemap>

Welcome to the OLPC Wiki Support page. You can find the answer to many of your technical questions through the resources listed here. Many problems can be solved by updating to the latest stable release.


 + Software 
XO
13.2.11 2020-01-29
XS
xs-0.7 2012-02-20



Manuals, Guides and FAQ

Frequently Asked Questions

  • Support FAQ: Check our FAQ for a growing "Knowledge Base" of Frequently Asked Questions.

Getting Started

  • Getting Started Guide: This is an interactive HTML guide for recent 2010/2011 software especially that will help you start using your OLPC fast!
  • For the previous version for 2007/08 software, click here.

Things to try with your new XO Laptop!

Manuals

XO Manuals

Sugar Learning Platform Manuals

Deployment Guides

Tech Support & Troubleshooting

  • Take a look at our many community forums below for more direct tech assistance and responses.
  • If you're completely stuck, email help@laptop.org (our OLPC technical staff), including a detailed description of your problem. We apologize all emails are not answered right away!
  • If you want to provide help to others, contact holt@laptop.org to join our friendly team of Community Support Volunteers, either online or in person in Cambridge, Massachusetts. Just send us a quick note detailing your talents, motivations and a phone number. Thanks!
  • If your XO's screen does not turn on when you press the power button, but the power LED lights up, you might have a d6 failure. See a volunteer repair center for help.

Community/Live Support

XO laptop owners are passionate about helping each other, in keeping with OLPC's constructionist learning mission within developing countries. You too can learn about the XO and its activities, collaborating on the issues that matter to you most, by exploring OLPC's many great community forums:

  • Support Forum - If you can't find your questions on the wiki, ask them on the newly relaunched community forum website.
  • XO roadshows - See the XO in action
  • Educators and others may get involved at many different levels:


Maintenance/Repair and Community-Building

You can find local repair centers in many locations around the world for local hardware repairs and replacement. We encourage the students to be involved in the repair as much as possible. Some ideas on this have been written up in the Laptop Service Program Ideas.

We strongly encourage you to get involved by initiating/joining a local users group, many of which are listed above.

See Disassembly for instructions on taking apart your XO. Do NOT remove the watch battery on the mother board if you disassemble your machine; prior to the Q2D07 version of firmware, this can result in the computer becoming unusable. See also the other pages in Category:Repair


Further Documentation

  • Please contribute in any way — as a Tech Writer in a professional capacity — or as a part-time volunteer. Dive right in, using our Wikipedia-style "edit" or "create account" buttons at the top of every page, or please send your phone number to: holt@laptop.org (Thanks!)


Reporting Bugs

If you have a problem using your XO, please send email to help@laptop.org (our OLPC technical staff). We are also interested in your suggestions for enhancements to our system. Community input and collaboration is vital to the success of OLPC. Thank you for your participation.

(For engineering and technical developers, see reporting bugs and our tracking system.)


  For Developers

Older Support Page & Demo Notes

Our Older Tech-Oriented Support Page is increasingly dated, but may offer archival context to the technically savvy.

Retrieved from "http://wiki.laptop.org/mediawiki/index.php?title=Support_new&oldid=297565"