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* If you participated in the Give One Get One (G1G1) program, check http://amazon.com/xo for donor "customer service" questions as well as the more general [[Official OLPC FAQ]]. To speak directly with Amazon, login to https://www.amazon.com/gp/help/contact-us/general-questions.html. You may also call +1 (866) 216-1072 or +1 (206) 266-2992.
* If you participated in the Give One Get One (G1G1) program, check http://amazon.com/xo for donor "customer service" questions as well as the more general [[Official OLPC FAQ]]. To speak directly with Amazon, login to https://www.amazon.com/gp/help/contact-us/general-questions.html. You may also call +1 (866) 216-1072 or +1 (206) 266-2992.


* If you're completely stuck, email our volunteers at help@laptop.org, including a detailed description of your problem. We apologize all emails are not answered right away!
* If you're completely stuck, email {{help@laptop.org}}, including a detailed description of your problem. We apologize all emails are not answered right away!


*If you want ''to provide help'' to others, contact holt@laptop.org to join our friendly team of [[OLPC:Support gang|Community Support Volunteers]], either online or in person in Cambridge, Massachusetts. Just send us a quick note detailing your talents, motivations and a phone number. Thanks!
*If you want ''to provide help'' to others, contact holt@laptop.org to join our friendly team of [[OLPC:Support gang|Community Support Volunteers]], either online or in person in Cambridge, Massachusetts. Just send us a quick note detailing your talents, motivations and a phone number. Thanks!


* If your XO's screen does not turn on when you press the power button, but the power LED lights up, you might have a [[Fix clock|d6 failure]]. See a [[Repair center locations|volunteer repair center]] for help.
* If your XO's screen does not turn on when you press the power button, but the power LED lights up, you might have a [[Fix clock|d6 failure]]. See a [[Repair center locations|volunteer repair center]] for help.



==Community/Live Support==
==Community/Live Support==
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XO laptop owners are passionate about helping each other, in keeping with OLPC's constructionist learning [http://laptop.org/vision/mission/ mission] within developing countries. You too can learn about the XO and its activities, collaborating on the issues that matter to you most, by exploring OLPC's many great community forums:
XO laptop owners are passionate about helping each other, in keeping with OLPC's constructionist learning [http://laptop.org/vision/mission/ mission] within developing countries. You too can learn about the XO and its activities, collaborating on the issues that matter to you most, by exploring OLPC's many great community forums:


* <b><big>NEW: [http://forum.laptop.org Support Forum]</b></big> - If you can't find your questions on the wiki, ask them on the newly relaunched community forum website.
* <big> [http://forum.laptop.org Support Forum]</big> - If you can't find your questions on the wiki, ask them on the newly relaunched community forum website.
<!--- ~~~~ moved the commmunity group to a more prominent position --->
<!--- ~~~~ moved the commmunity group to a more prominent position --->
* [[XO roadshows]] - See the XO in action
* [[XO roadshows]] - See the XO in action


* Initiate/join a [[Regional groups|local]] [[Groups|users group]]. [http://forum.laptop.org/ Online forums] are emerging everywhere. Almost [http://olpcnews.com/forum/index.php?board=4.0 100 regional US/Canadian /user groups] have recently been announced. Finally independent Tech Support groups are also blossoming, such as this new [http://tech.groups.yahoo.com/group/OLPC-US/ Tech Support Community].
* Initiate/join a [[Regional groups|local]] [[Groups|users group]]. [http://forum.laptop.org/ Online forums] are emerging everywhere. Almost [http://olpcnews.com/forum/index.php?board=4.0 100 regional US/Canadian user groups] have recently been announced.


* Please join our '''[http://forum.laptop.org/chat IRC Live Chat]''' in your browser! You can also access IRC on your XO laptop using the [[XoIRC]] activity. Advanced users can download and run other IRC software and [[IRC|explore many OLPC chat channels]].
* Please join our '''[http://forum.laptop.org/chat IRC Live Chat]''' in your browser! You can also access IRC on your XO laptop using the [[XoIRC]] activity. Advanced users can download and run other IRC software and [[IRC|explore many OLPC chat channels]].
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* Join a mailing list: find most at http://lists.laptop.org, for example<br>
* Join a mailing list: find most at http://lists.laptop.org, for example<br>
** ''[http://lists.laptop.org/listinfo/community-support community-support]''
** ''[http://lists.laptop.org/listinfo/community-support community-support]''
** ''[http://lists.laptop.org/listinfo/olpc-open olpc-open]''
** ''[http://lists.laptop.org/listinfo/olpc-open olpc-open]'' (General discussion about OLPC, its mission, its projects and its schools)
** ''[http://lists.laptop.org/listinfo/community-news community-news]''
** ''[http://lists.laptop.org/listinfo/community-news community-news]''
** ''[http://lists.laptop.org/listinfo/grassroots grassroots]''
** ''[http://lists.laptop.org/listinfo/grassroots grassroots]''
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** http://blog.laptop.org
** http://blog.laptop.org
** http://planet.laptop.org
** http://planet.laptop.org
** http://lists.laptop.org/pipermail/community-news/


* Educators and others may get involved at many different levels:
* Educators and others may get involved at many different levels:
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==Reporting Bugs==
==Reporting Bugs==


If you have a problem using your XO, please send email to help@laptop.org.
If you have a problem using your XO, please send email to {{help@laptop.org}}.
We are also interested in your suggestions for enhancements to our system.
We are also interested in your suggestions for enhancements to our system.
Community input and collaboration is vital to the success of OLPC. Thank you for your participation.
Community input and collaboration is vital to the success of OLPC. Thank you for your participation.

Latest revision as of 05:02, 5 August 2015

  This page is monitored by the OLPC team.
  For the general public
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Welcome to the OLPC Wiki Support page. You can find the answer to many of your technical questions through the resources listed here. Many problems can be solved by updating to the latest stable release.




Manuals, Guides and FAQ