User talk:Kimquirk: Difference between revisions

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Kimberley Quirk<br>
VP of SW Development, Support<br>
OLPC<br>


== some notes ==
*Latest release for firmware: [[Firmware]]
*Latest release for NAND image: <http://olpc.download.redhat.com/olpc/streams/development/>
*The Test pages: [[Test_issues]]
*The Support pages: [[Support]]
*Requirements pages: [[Requirements]]
*Next release, Release notes: [[OLPC_Ship.2_Software_Release_Notes]]
*New employee, getting started: [[NewSupportInfo]]
*Template pages: [http://wiki.laptop.org/index.php?title=Special%3AAllpages&from=&namespace=10]
*TestCase manager: [[TestCaseMgmt]]
*TechTeam meetings: [[TechTeam_Mtgs]]
*Keyboard process: [[Keyboard_list]]
*FAQ page: [[MS_FAQ]], [[G2_FAQ]]
*[[KQ_Lists|Lists]]
*[[Chincha|Chincha Peru]] visit
*[[Deployments_Support]]
*[[KQRel_8.2]]


[[Cerebro_talk]]


Working on a support tracking database. Here are the items we want to capture:

#Where deployed, Country
#Where deployed, City/Town
#Where deployed, School
#Date deployed
#Date record created (today's date)
#Current location/owner (olpc support, quanta, person's name)
#Product Serial Number
#Board version (B2, B3, B4, C, R1.0)
#NAND Image (482)
#OFW Image (q2c18)
#Wireless firmware image (110.16.p0)
#(other drivers?? School server specific drivers?)
#Battery type
#Battery Serial number
#Problem statement (from the end user), text
#Actual problem found, text
#Root Cause, text
#Bug(s) in trac (could be more than one)
#Resolution

== Knowledge Base ==

I'd like to put together a knowledge base to be linked from the support pages. I'd like this to be a well-organized combination of FAQ and How-To answers. Ideally items from bug tracking and from the product returns database could be directly entered into the knowledge base system so we don't have duplicate these items.

First I need a tool or need to know how to use this wiki for that purpose.

== Adminship ==
Dear Kim,

You are now a [[OLPC:wiki|wiki]] [[olpc:administrators|administrator]]. Please use your powers wisely to keep the wiki clean. Please avoid: protecting pages, blocking people (as opposed to bots) or any IP ranges for more than a month, and deleting too boldly. Please do: scan [[special:recentchanges]] for vandalism, use your reversion powers (view a user's [http://wiki.laptop.org/index.php?title=Special%3AContributions&contribs=user&target=wanker&namespace= special:contributions] to revert changes to a set of pages at a time), and help other users out when they need help. For more help about being an admin, see [http://meta.wikimedia.org/wiki/Help:Administration the help page on the MetaWiki].

Cheers, --[[User:Sj|Sj]]&nbsp;[[User talk:Sj|<font color="fc9" style="font-size:70%">leave me a message</font>]] 17:57, 11 January 2008 (EST)

== adding djvu features ==

Have a look at <trac>2448</trac> and <trac>6223</trac>.. [[user:sj|sj]]

== Configuration Mgmt Specialist... ==

Sarah Elkin, who just proposed an [[XO Exchange Registry]].. --[[User:Sj|Sj]]&nbsp;[[User talk:Sj|<font style="color:#f70; font-size:70%">talk</font>]] 18:39, 9 April 2008 (EDT)

== Keyboard process ==

Kim,

I've put in some work to make it easier to find clear information on keyboards on the wiki (mostly by improving nomenclature and linking of existing Keyboard pages. Walter had been encouraging this clarification effort that started in several places before settling in on the newly created [[Conventions]] page, [[User_talk:Walter#Devanagari.2FNepali]], [[User_talk:CharlesMerriam]]. There remain a few open questions that are laid out in this [[Conventions#Keyboard_Layouts_page_naming.2Ftagging_proposal|table]]. Please note that the current [[OLPC Turkey Q-Type Keyboard]] does not contain the xkb information one finds on all other keyboard pages and generally does not conform. I'd love to talk to someone at OLPC about the remaining questions and complete the improvements to organization (for instance, [[Manufacturing_Data]] page is protected and I cannot update the links to the remnamed keyboard pages as I have for all other instances of moved pages. [[User:Cjl|Cjl]] 11:13, 22 April 2008 (EDT)


Thanks for this info. [[User:Arjs]] and [[User:Bernie]] have been helping with xkb info and other keyboard details, so please get them involved in discussions. I'm not sure how to add people to 'editors' of a page...I'm happy to update links. [[User:Kimquirk|Kimquirk]] 22:54, 23 April 2008 (EDT)

== Odd Keyboard edits ==

I saw some edits to [[OLPC_US_International_Keyboard]] by anonymous IP [[Special:Contributions/24.138.133.239]]. I can't really tell if these are legit, but if they are not, they are subtle enough to be disruptive down the road. If I read it right they change "qwerty" to "twerty" and "QWERTY" to "THARTY". Something just doesn't seem right, but I'm not confident in reverting without a second reviewer. [[User:Cjl|Cjl]] 01:52, 30 April 2008 (EDT)
: Thanks to [[User:Wmb%40firmworks.com|Mitch]] for reviewing these and determining that reverting was needed. [[User:Cjl|Cjl]] 15:27, 3 May 2008 (EDT)
: Thanks for pointing this out, Cjl. [[User:Kimquirk|Kimquirk]] 22:38, 3 May 2008 (EDT)

Revision as of 15:49, 30 December 2008

Kimberley Quirk
VP of SW Development, Support
OLPC


some notes


Cerebro_talk


Working on a support tracking database. Here are the items we want to capture:

  1. Where deployed, Country
  2. Where deployed, City/Town
  3. Where deployed, School
  4. Date deployed
  5. Date record created (today's date)
  6. Current location/owner (olpc support, quanta, person's name)
  7. Product Serial Number
  8. Board version (B2, B3, B4, C, R1.0)
  9. NAND Image (482)
  10. OFW Image (q2c18)
  11. Wireless firmware image (110.16.p0)
  12. (other drivers?? School server specific drivers?)
  13. Battery type
  14. Battery Serial number
  15. Problem statement (from the end user), text
  16. Actual problem found, text
  17. Root Cause, text
  18. Bug(s) in trac (could be more than one)
  19. Resolution

Knowledge Base

I'd like to put together a knowledge base to be linked from the support pages. I'd like this to be a well-organized combination of FAQ and How-To answers. Ideally items from bug tracking and from the product returns database could be directly entered into the knowledge base system so we don't have duplicate these items.

First I need a tool or need to know how to use this wiki for that purpose.

Adminship

Dear Kim,

You are now a wiki administrator. Please use your powers wisely to keep the wiki clean. Please avoid: protecting pages, blocking people (as opposed to bots) or any IP ranges for more than a month, and deleting too boldly. Please do: scan special:recentchanges for vandalism, use your reversion powers (view a user's special:contributions to revert changes to a set of pages at a time), and help other users out when they need help. For more help about being an admin, see the help page on the MetaWiki.

Cheers, --Sj leave me a message 17:57, 11 January 2008 (EST)

adding djvu features

Have a look at <trac>2448</trac> and <trac>6223</trac>.. sj

Configuration Mgmt Specialist...

Sarah Elkin, who just proposed an XO Exchange Registry.. --Sj talk 18:39, 9 April 2008 (EDT)

Keyboard process

Kim,

I've put in some work to make it easier to find clear information on keyboards on the wiki (mostly by improving nomenclature and linking of existing Keyboard pages. Walter had been encouraging this clarification effort that started in several places before settling in on the newly created Conventions page, User_talk:Walter#Devanagari.2FNepali, User_talk:CharlesMerriam. There remain a few open questions that are laid out in this table. Please note that the current OLPC Turkey Q-Type Keyboard does not contain the xkb information one finds on all other keyboard pages and generally does not conform. I'd love to talk to someone at OLPC about the remaining questions and complete the improvements to organization (for instance, Manufacturing_Data page is protected and I cannot update the links to the remnamed keyboard pages as I have for all other instances of moved pages. Cjl 11:13, 22 April 2008 (EDT)


Thanks for this info. User:Arjs and User:Bernie have been helping with xkb info and other keyboard details, so please get them involved in discussions. I'm not sure how to add people to 'editors' of a page...I'm happy to update links. Kimquirk 22:54, 23 April 2008 (EDT)

Odd Keyboard edits

I saw some edits to OLPC_US_International_Keyboard by anonymous IP Special:Contributions/24.138.133.239. I can't really tell if these are legit, but if they are not, they are subtle enough to be disruptive down the road. If I read it right they change "qwerty" to "twerty" and "QWERTY" to "THARTY". Something just doesn't seem right, but I'm not confident in reverting without a second reviewer. Cjl 01:52, 30 April 2008 (EDT)

Thanks to Mitch for reviewing these and determining that reverting was needed. Cjl 15:27, 3 May 2008 (EDT)
Thanks for pointing this out, Cjl. Kimquirk 22:38, 3 May 2008 (EDT)
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