Support new

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Welcome to the OLPC Wiki Support page. You can find the answer to many of your technical questions through the resources listed here. Many problems can be solved by updating to the latest stable release.

+	Software
XO
	13.2.11	2020-01-29
XS
	xs-0.7	2012-02-20

Manuals, Guides and FAQ

Frequently Asked Questions

• Support FAQ: Check our FAQ for a growing "Knowledge Base" of Frequently Asked Questions.

Getting Started

• Getting Started Guide: This is an interactive HTML guide for recent 2010/2011 software especially that will help you start using your OLPC fast!
• For the previous version for 2007/08 software, click here.

Things to try with your new XO Laptop!

• Your child can read an online book.
• Use the Record activity to take a picture, make a video or record audio.
• Make some music with TamTamJam
• Try these Activity Tutorials!
• Add more Activities...

Manuals

XO Manuals

• Most Recent Manual: Volunteers have created this great new 240-page manual focusing on our newer Release 8.2.0. You can access a printable PDF version here (4.7MB) and also purchase the manual in book form for $18 here.

• Spanish-language manuals are also available from Uruguay and Peru. You can also access the auto-translated OLPC manual here. For an expansive list of Spanish resources see Recursos en espanol.

Sugar Learning Platform Manuals

• Most Recent Manual: This is the newest 128-page manual for the Sugar Learning Platform. You can also download a PDF version here. (8.3MB).

Deployment Guides

• Class Acts Resource Guide: Check out our draft guide for community deployment resources.
• Deployment Guide 2011: This is the newest guide that helps you to plan and execute an OLPC deployment.
• See other Community Documentation Projects.

Tech Support & Troubleshooting

• Take a look at our many community forums below for more direct tech assistance and responses.

• If you participated in the Give One Get One (G1G1) program, check http://amazon.com/xo for donor "customer service" questions as well as the more general Official OLPC FAQ. To speak directly with Amazon, login to https://www.amazon.com/gp/help/contact-us/general-questions.html. You may also call +1 (866) 216-1072 or +1 (206) 266-2992.

• If you're completely stuck, email our volunteers at help@laptop.org, including a detailed description of your problem. We apologize all emails are not answered right away!

• If you want to provide help to others, contact holt@laptop.org to join our friendly team of Community Support Volunteers, either online or in person in Cambridge, Massachusetts. Just send us a quick note detailing your talents, motivations and a phone number. Thanks!

• If your XO's screen does not turn on when you press the power button, but the power LED lights up, you might have a d6 failure. See a volunteer repair center for help.

Community/Live Support

XO laptop owners are passionate about helping each other, in keeping with OLPC's constructionist learning mission within developing countries. You too can learn about the XO and its activities, collaborating on the issues that matter to you most, by exploring OLPC's many great community forums:

• NEW: Support Forum - If you can't find your questions on the wiki, ask them on the newly relaunched community forum website.
• XO roadshows - See the XO in action

• Initiate/join a local users group. Online forums are emerging everywhere. Almost 100 regional US/Canadian /user groups have recently been announced. Finally independent Tech Support groups are also blossoming, such as this new Tech Support Community.

• Please join our IRC Live Chat in your browser! You can also access IRC on your XO laptop using the XoIRC activity. Advanced users can download and run other IRC software and explore many OLPC chat channels.

• Join a mailing list: find most at http://lists.laptop.org, for example
  
  • community-support
  • olpc-open
  • community-news
  • grassroots

• Read/Comment on OLPC contributors' blogged newsbits:
  • http://blog.laptop.org
  • http://planet.laptop.org
  • http://lists.laptop.org/pipermail/community-news/

• Educators and others may get involved at many different levels:
  • Participate
  • Contact OLPC
  • or email "volunteers AT laptop.org"

Maintenance/Repair and Community-Building

You can find local repair centers in many locations around the world for local hardware repairs and replacement. We encourage the students to be involved in the repair as much as possible. Some ideas on this have been written up in the Laptop Service Program Ideas.

We strongly encourage you to get involved by initiating/joining a local users group, many of which are listed above.

See Disassembly for instructions on taking apart your XO. Do NOT remove the watch battery on the mother board if you disassemble your machine; prior to the Q2D07 version of firmware, this can result in the computer becoming unusable. See also the other pages in Category:Repair

Further Documentation

• See the list of Manuals.

• Up-to-date release notes are forthcoming, as XO software upgrades are released.

• Many great Documentation Projects are emerging in the US and around the world.

• Please contribute in any way — as a Tech Writer in a professional capacity — or as a part-time volunteer. Dive right in, using our Wikipedia-style "edit" or "create account" buttons at the top of every page, or please send your phone number to: holt@laptop.org (Thanks!)

Reporting Bugs

If you have a problem using your XO, please send email to help@laptop.org. We are also interested in your suggestions for enhancements to our system. Community input and collaboration is vital to the success of OLPC. Thank you for your participation.

(For engineering and technical developers, see reporting bugs and our tracking system.)

  For Developers

Older Support Page & Demo Notes

Our Older Tech-Oriented Support Page is increasingly dated, but may offer archival context to the technically savvy.