Support: Difference between revisions

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* Up-to-date [http://wiki.laptop.org/go/General_Release_Notes Release Notes] are forthcoming, as XO software upgrades are released going forward into 2008.
* Up-to-date [http://wiki.laptop.org/go/General_Release_Notes Release Notes] are forthcoming, as XO software upgrades are released going forward into 2008.


==Support, Maintenance and Community-Building==
==Maintenance/Repair and Community-Building==


Each location worldwide is encouraged to establish a tech support center for hardware repairs and replacement. We encourage the students to be involved in the repair as much as possible. Some ideas on this have been written up in the [[Laptop Service Program Ideas]]. We strongly encourage you to [[Getting involved in OLPC|get involved]] by initiating/joining a [[Regional community groups|local users group]], more of which are listed [[Support#Community.2FLive_Support|above]].
Each location worldwide is encouraged to establish a tech support center for hardware repairs and replacement. We encourage the students to be involved in the repair as much as possible. Some ideas on this have been written up in the [[Laptop Service Program Ideas]]. We strongly encourage you to [[Getting involved in OLPC|get involved]] by initiating/joining a [[Regional community groups|local users group]], more of which are listed [[Support#Community.2FLive_Support|above]].

[http://www.rmslogistics.com RMS Logistics] may offer Out-of-Warranty Repair Support at their North American repair facility, after your 30-day Warranty expires.


==How do I report a bug?==
==How do I report a bug?==

Revision as of 00:36, 18 December 2007

  This page is monitored by the OLPC team.
  For the general public

Getting Started, Troubleshooting Resources

  • If your XO laptop was damaged—and you received it through the Give1Get program—please call 800-201-7144.
  • Check our Support FAQ, which is our brand-new and quickly growing "Knowledge Base" of users' Frequently Asked Questions.
    Check the Give1Get1 FAQ for "customer service" (really Donor Services) questions.
    Check the longer Ask OLPC a Question for a wider range of answers, as well as the more general Official OLPC FAQ.
  • If you are stuck, please email us at "help AT laptop.org"; make sure to include a detailed description of your problem!
  • Join our community forums—below—for more direct participation and responses.

Community/Live Support

XO laptop owners are passionate about helping each other, in keeping with OLPC's constructionist learning mission within developing countries. You too can learn about the XO and its activities, collaborating on the issues that matter to you most, by exploring OLPC's many great community forums:

  • Soon we expect Live Chat on the web. Today you can download IRC chat software and join the conversation immediately, exploring many OLPC chat channels.
    You can access IRC on your XO laptop using the XoIRC activity.

Further Documentation Forthcoming

  • A number of people are working on more formal manuals.
    Links will be posted here when these mature, EG. see the User Guide which is making great strides.
  • Up-to-date Release Notes are forthcoming, as XO software upgrades are released going forward into 2008.

Maintenance/Repair and Community-Building

Each location worldwide is encouraged to establish a tech support center for hardware repairs and replacement. We encourage the students to be involved in the repair as much as possible. Some ideas on this have been written up in the Laptop Service Program Ideas. We strongly encourage you to get involved by initiating/joining a local users group, more of which are listed above.

RMS Logistics may offer Out-of-Warranty Repair Support at their North American repair facility, after your 30-day Warranty expires.

How do I report a bug?

We are very interested in bug reports. Please report bugs by sending email to "bugs AT laptop.org". Developers, please continue to file bugs in our tracking system.

We are also interested in your suggestions for enhancements to our system.

Community input and collaboration is vital to the success of OLPC. Thank you for your participation.


Older Support Page & Demo Notes

Our Older Tech-Oriented Support Page is increasingly outdated, but may offer archival context to the technically savvy.