Support

Getting Started, Troubleshooting Resources

• Learn about your XO laptop and what it can do: http://laptop.org/start

• For common problems, check our Troubleshooting Guide. Some finer details include:
  XO Returns Test - Basic laptop, battery, power adapter problem isolation testing
  Powerup Non-Secure Boot Sequence - Standard power up sequence on "unsecured" laptops, such as Give1Get1 laptops.
  Powerup Boot Sequence - Standard power up sequence that should appear on any activated or pre-activated laptops.

• If your laptop is damaged, please call 800-201-7144.

• By December 26th, fee-based technical support will be available at 800-269-1347.

• Email "help AT laptop.org" if you are completely stuck, including all problem details.
  Join our community forums below for more direct responses.

Community/Live Support

XO laptop owners are passionate about helping each other, in keeping with OLPC's constructionist learning mission within developing countries. You too can learn about the XO and its activities, collaborating on the issues that matter most to you, by exploring OLPC's many great community forums:

• Join one or several mailing lists at: http://lists.laptop.org.
  For example: olpc-open
  For example: community-support
  For example: community-news
  For example: grassroots

• Read/Comment on OLPC developers' blogged newsbits:
  http://planet.laptop.org
  http://lists.laptop.org/pipermail/community-news/

• Soon we expect Live Chat on the web. Today you can download IRC chat software and join the conversation immediately, exploring many OLPC chat channels.

• Educators and others may get involved at many different levels:
  http://wiki.laptop.org/go/Getting_involved_in_OLPC
  http://wiki.laptop.org/go/Contact_OLPC
  http://laptopfoundation.org/en/participate/
  Or email "volunteers AT laptop.org"

Further Documentation Forthcoming

• A growing "Knowledge Base" of Tech Support-oriented Frequently Asked Questions will soon be available right from this site.

• A number of people are working on more formal manuals. Links will be posted here when these become mature.

• Up-to-date Release Notes are forthcoming, as XO software upgrades are released going forward into 2008.

Support and Maintenance

Each location worldwide is encouraged to establish a tech support center for hardware repairs and replacement. We encourage the students to be involved in the repair as much as possible. Some ideas on this have been written up in the Laptop Service Program Ideas.

How do I report a bug?

We are very interested in bug reports. Please report bugs by sending email to "bugs at laptop.org". Developers, please continue to file bugs in our tracking system.

We are also interested in your suggestions for enhancements to our system.

Community input and collaboration is vital to the success of OLPC. Thank you for your participation.

Older Support Page & Demo Notes

Our Older Tech-Oriented Support Page is increasingly outdated, but may offer archival context to the technically savvy.