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{{OLPC}}
== Getting Started, Troubleshooting Resources ==
{{Users}}
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<div style="float:right; border:0px solid #eff; margin: 10px 0px 10px 30px;">{{support-nav}}</div>


<i>[[Support new|New test page]] prototyping recent updates / cleaner layout -- [mailto:holtATlaptop.org feedback welcome!]</i>
* Learn about your XO laptop and what it can do: http://laptop.org/start


== Thank You North America ==
* For common problems, check our [http://www.laptop.org/start/troubleshooting.shtml Troubleshooting Guide]. Grittier details for the advanced user:<br>[[XO Returns Test]] - Basic laptop, battery, power adapter problem isolation testing<br>[[Powerup Boot Sequence |Powerup Non-Secure Boot Sequence]] - Standard power up sequence on "unsecured" laptops, such as Give1Get1 laptops.<br>[[Powerup Boot Sequence]] - Standard power up sequence that should appear on any activated or pre-activated laptops.
{{GiveOnePhotos}}


==Getting Started, FAQ, Troubleshooting Resources==
* If your laptop is damaged, please call 800-201-7144.


===Manuals and Guides===
* By December 26th, fee-based technical support will be available at 800-269-1347.


<div class="plainlinks">
* Email "help AT laptop.org" if you are completely stuck, including all problem details.<br>Join our community forums below for more direct participation & responses!
* Check our <big>[[Manuals]]</big> and <big>[[Support FAQ]]</big>, for a growing "Knowledge Base" of Frequently Asked Questions.


* [http://laptop.org/start Getting Started (for recent software especially!)] Interactive HTML guide overhauls the [http://laptop.org/7.1.0/start famous original from 2007/2008].
== Community/Live Support ==


* Volunteers have created a great [http://laptop.org/manual new 240-page manual], [http://en.flossmanuals.net/publish/PDF/g1g1_2.pdf downloadable/printable here] (4.7MB), or [http://www.lulu.com/content/4439260 purchasable in book form for $18].
XO laptop owners are passionate about helping each other, in keeping with OLPC's [http://laptop.org/children/ constructionist] learning [http://laptop.org/vision/mission/ mission] within developing countries. You too can learn about the XO and its activities, collaborating on the issues that matter most to you, by exploring OLPC's many great community forums:


* A newer [http://en.flossmanuals.net/sugar 128-page manual] for the [http://wiki.sugarlabs.org Sugar Learning Platform] is [http://en.flossmanuals.net/Sugar/FM_Sugar_28Oct08.pdf downloadable/printable here] (8.3MB).
* Join one or several mailing lists at: http://lists.laptop.org.<br>For example: <i>[http://lists.laptop.org/listinfo/olpc-open olpc-open]</i><br>For example: <i>[http://lists.laptop.org/listinfo/community-support community-support]</i><br>For example: <i>[http://lists.laptop.org/listinfo/community-news community-news]</i><br>For example: <i>[http://lists.laptop.org/listinfo/grassroots grassroots]</i>


* [http://rapceibal.blogspot.com Spanish manuals] are available [http://www.perueduca.edu.pe/olpc/OLPC_Home.html from Peru] and [http://www.4shared.com/file/93782825/b46ef784/manual_xo_v1.html Uruguay], as well as [http://tinyurl.com/dzllcv auto-translated]. For an expansive list of Spanish resources see [[Recursos en espanol]].
* Read/Comment on OLPC developers' blogged newsbits:<br>http://planet.laptop.org<br>http://lists.laptop.org/pipermail/community-news/


* Check out our DRAFT [[ClassActs/Resources|"Class Acts"]] guide for community deployment resources.
* Soon we expect Live Chat on the web. Today you can download IRC chat software and join the conversation immediately, [[IRC|exploring many OLPC chat channels]].


* If you're running our older 2007/2008 software, please consider [[Upgrading the XO|upgrading your XO]] to the [[Release_notes|latest release]]!
* Educators and others may get involved at many different levels:<br>http://wiki.laptop.org/go/Getting_involved_in_OLPC<br>http://wiki.laptop.org/go/Contact_OLPC<br>http://laptopfoundation.org/en/participate/<br>Or email "volunteers AT laptop.org"
</div>


* See other Community [[Documentation Projects]].
== Further Documentation Forthcoming ==


===Things to try with your new XO Laptop!===
* A growing "Knowledge Base" of Tech Support-oriented [[Official OLPC FAQ|Frequently Asked Questions]] will soon be available right from this site.
* Your child can read an [[Books#Books|online book]].
* Use the [[Record]] activity to take a picture, make a video or record audio.
* Make some music with [[TamTamJam]]
* Try these [http://waveplace.com/resources/tutorials/ Activity Tutorials!]
* Add more [[Activities/All| Activities...]]


===Tech Support & Troubleshooting===
* A number of people are working on more formal [[manual|manuals]]. Links will be posted here when these become mature.


* Join our many [[Support#Community/Live Support|community forums]] below for more direct tech assistance and responses.
* Up-to-date [http://wiki.laptop.org/go/General_Release_Notes Release Notes] are forthcoming, as XO software upgrades are released going forward into 2008.


* If you're completely stuck, email our volunteers at "help AT laptop.org", including a detailed description of your problem. We apologize all emails are not answered right away! If you want ''to provide help'' to others, contact "holt AT laptop.org" to join our friendly team of [[OLPC:Support gang|Community Support Volunteers]], either online or in person in Cambridge, Massachusetts. Just send us a quick note detailing your talents, motivations and a phone number, Thanks!
== Support and Maintenance ==


* If your XO's screen does not turn on when you press the power button, but the power LED lights up, you might have a [[Fix clock|d6 failure]]. See a [[Repair center locations|volunteer repair center]] for help.
Each location worldwide is encouraged to establish a tech support center for hardware repairs and replacement. We encourage the students to be involved in the repair as much as possible. Some ideas on this have been written up in the [[Laptop Service Program Ideas]].


==Community/Live Support==
== How do I report a bug? ==


XO laptop owners are passionate about helping each other, in keeping with OLPC's [[Constructionism|constructionist learning]] [http://laptop.org/vision/mission/ mission] within developing countries. You too can learn about the XO and its activities, collaborating on the issues that matter to you most, by exploring OLPC's many great community forums:
We are very interested in bug reports. Please report bugs by sending email to "bugs at laptop.org". Developers, please continue to file bugs in our [http://dev.laptop.org/ tracking system].


* <b>NEW: [http://forum.laptop.org Support Forum]</b> - If you can't find your questions on the wiki, ask them on the newly relaunched community forum website.
We are also interested in your suggestions for enhancements to our system.
<!--- ~~~~ moved the commmunity group to a more prominent position --->
* [[XO roadshows]] - See the XO in action


* Initiate/join a [[Regional groups|local]] [[Groups|users group]]. [http://forum.laptop.org/ Online forums] are emerging everywhere. Almost [http://olpcnews.com/forum/index.php?board=4.0 100 regional US/Canadian /user groups] have recently been announced. Finally independent Tech Support groups are also blossoming, as can be found in different parts of the world using http://olpcMAP.net

* Please join our '''[http://en.forum.laptop.org/chat/ IRC Live Chat]''' in your browser! You can also access IRC on your XO laptop using the [[XoIRC]] activity. Advanced users can download and run other IRC software and [[IRC|explore many OLPC chat channels]].

* Join a mailing list: find most at http://lists.laptop.org, for example<br>
** ''[http://lists.laptop.org/listinfo/community-support community-support]''
** ''[http://lists.laptop.org/listinfo/olpc-open olpc-open]''
** ''[http://lists.laptop.org/listinfo/community-news community-news]''
** ''[http://lists.laptop.org/listinfo/grassroots grassroots]''

* Read/Comment on OLPC contributors' blogged newsbits:
** http://blog.laptop.org
** http://planet.laptop.org
** http://lists.laptop.org/pipermail/community-news/

* Educators and others may get involved at many different levels:
** [[Participate]]
** [[Contact OLPC]]
** or email "volunteers AT laptop.org"

==Maintenance/[[Repair]] and [[Community_building|Community-Building]]==

Each location worldwide is encouraged to establish a tech support center for [[Repair center locations|local hardware repairs]] and replacement. We encourage the students to be involved in the repair as much as possible. Some ideas on this have been written up in the [[Laptop Service Program Ideas]].

We strongly encourage you to [[Participate|get involved]] by initiating/joining a [[Regional community groups|local users group]], many of which are listed [[Support#Community.2FLive_Support|above]].

See [[Disassembly]] for instructions on taking apart your XO. <b>Do NOT</b> remove the watch battery on the mother board if you disassemble your machine; prior to the Q2D07 version of firmware, this can result in the computer becoming unusable.
See also the other pages in [[:Category:Repair]]

==Further documentation underway==
* See the list of [[Manuals]].

* Up-to-date [[release notes]] are forthcoming, as XO software upgrades are [[releases|released]].

* Many great [[Documentation Projects]] are emerging in the US and around the world.

* Please contribute in any way &mdash; as a Tech Writer in a professional capacity &mdash; or as a part-time volunteer. Dive right in, using our Wikipedia-style "edit" or "create account" buttons at the top of every page, or please send your phone number to: <b>holt AT laptop.org</b> (Thanks!)

==How do I report a bug?==

If you have a problem using your XO, please send email to {{help@laptop.org}}.
We are also interested in your suggestions for enhancements to our system.
Community input and collaboration is vital to the success of OLPC. Thank you for your participation.
Community input and collaboration is vital to the success of OLPC. Thank you for your participation.


''(For engineering and technical developers, see [[reporting bugs]] and our [http://dev.laptop.org/ tracking system].)''
== Older Support Page & Demo Notes ==

{{Developers}}

==Older Support Page & Demo Notes==


Our [[Older Tech-Oriented Support Page]] is increasingly outdated, but may offer archival context to the technically savvy.
Our [[Older Tech-Oriented Support Page]] is increasingly dated, but may offer archival context to the technically savvy.




[[Category:Hardware]] [[Category:Software]]
[[Category:Hardware]] [[Category:Software]]
[[Category:OLPC FAQ]]

Latest revision as of 04:43, 5 August 2015

  This page is monitored by the OLPC team.
  For the general public
<imagemap>

Image:Support-banner-square.png|173px|community support pages rect 0 0 135 204 [1] rect 135 0 345 204 Support FAQ rect 0 205 135 408 [2]

  1. Comment : there's some whitespace here:

rect 135 205 345 408 Other support

  1. maybe desc none is better. testing.

desc none

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New test page prototyping recent updates / cleaner layout -- feedback welcome!

Thank You North America

<imagemap> image:P1020317-1.JPG|340px rect 1 1 680 680 Ulaanbaatar desc none </imagemap> The generous G1G1 donors of North America have given of tens of thousands of XO laptops to children in developing countries, including these new XOers in Ulaanbaatar, Mongolia (Photo by Carla Gomez Monroy, Learning Consultant, OLPC, 17 Jan 2008) 10-0

Getting Started, FAQ, Troubleshooting Resources

Manuals and Guides

Things to try with your new XO Laptop!

Tech Support & Troubleshooting

  • Join our many community forums below for more direct tech assistance and responses.
  • If you're completely stuck, email our volunteers at "help AT laptop.org", including a detailed description of your problem. We apologize all emails are not answered right away! If you want to provide help to others, contact "holt AT laptop.org" to join our friendly team of Community Support Volunteers, either online or in person in Cambridge, Massachusetts. Just send us a quick note detailing your talents, motivations and a phone number, Thanks!
  • If your XO's screen does not turn on when you press the power button, but the power LED lights up, you might have a d6 failure. See a volunteer repair center for help.

Community/Live Support

XO laptop owners are passionate about helping each other, in keeping with OLPC's constructionist learning mission within developing countries. You too can learn about the XO and its activities, collaborating on the issues that matter to you most, by exploring OLPC's many great community forums:

  • NEW: Support Forum - If you can't find your questions on the wiki, ask them on the newly relaunched community forum website.
  • XO roadshows - See the XO in action
  • Educators and others may get involved at many different levels:

Maintenance/Repair and Community-Building

Each location worldwide is encouraged to establish a tech support center for local hardware repairs and replacement. We encourage the students to be involved in the repair as much as possible. Some ideas on this have been written up in the Laptop Service Program Ideas.

We strongly encourage you to get involved by initiating/joining a local users group, many of which are listed above.

See Disassembly for instructions on taking apart your XO. Do NOT remove the watch battery on the mother board if you disassemble your machine; prior to the Q2D07 version of firmware, this can result in the computer becoming unusable. See also the other pages in Category:Repair

Further documentation underway

  • Please contribute in any way — as a Tech Writer in a professional capacity — or as a part-time volunteer. Dive right in, using our Wikipedia-style "edit" or "create account" buttons at the top of every page, or please send your phone number to: holt AT laptop.org (Thanks!)

How do I report a bug?

If you have a problem using your XO, please send email to help@laptop.org (our OLPC technical staff). We are also interested in your suggestions for enhancements to our system. Community input and collaboration is vital to the success of OLPC. Thank you for your participation.

(For engineering and technical developers, see reporting bugs and our tracking system.)


Older Support Page & Demo Notes

Our Older Tech-Oriented Support Page is increasingly dated, but may offer archival context to the technically savvy.