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<i>[[Support new|New test page]] prototyping recent updates / cleaner layout -- [mailto:holtATlaptop.org feedback welcome!]</i> |
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== Thank You North America == |
== Thank You North America == |
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{{GiveOnePhotos}} |
{{GiveOnePhotos}} |
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==Getting Started, Troubleshooting Resources== |
==Getting Started, FAQ, Troubleshooting Resources== |
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===Manuals and Guides=== |
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{{ Latest Releases |
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* [http://laptop.org/start Learn about your XO laptop] and what it can do or download the [http://laptop.org/en/laptop/start/getting_started_3.pdf ''Getting Started Guide''] pdf (17.5MB). |
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* Check our <big>[[Manuals]]</big> and <big>[[Support FAQ]]</big>, for a growing "Knowledge Base" of Frequently Asked Questions. |
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* [http://laptop.org/start Getting Started (for recent software especially!)] Interactive HTML guide overhauls the [http://laptop.org/7.1.0/start famous original from 2007/2008]. |
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* Our [[User Guide|Community User Guide]] has more detailed information about the XO |
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* Volunteers have created a great [http://laptop.org/manual new 240-page manual], [http://en.flossmanuals.net/publish/PDF/g1g1_2.pdf downloadable/printable here] (4.7MB), or [http://www.lulu.com/content/4439260 purchasable in book form for $18]. |
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* For common problems, please check our [http://www.laptop.org/start/troubleshooting.shtml ''Troubleshooting Guide'']. |
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* A newer [http://en.flossmanuals.net/sugar 128-page manual] for the [http://wiki.sugarlabs.org Sugar Learning Platform] is [http://en.flossmanuals.net/Sugar/FM_Sugar_28Oct08.pdf downloadable/printable here] (8.3MB). |
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* Your child can read an [[Books#Books|online book]] |
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* [http://rapceibal.blogspot.com Spanish manuals] are available [http://www.perueduca.edu.pe/olpc/OLPC_Home.html from Peru] and [http://www.4shared.com/file/93782825/b46ef784/manual_xo_v1.html Uruguay], as well as [http://tinyurl.com/dzllcv auto-translated]. For an expansive list of Spanish resources see [[Recursos en espanol]]. |
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* If your XO laptop is defective—and you received it through the Give1Get1 program—please call [[Support_FAQ#My_XO_laptop_won.27t_power_on|800-201-7144]] within 30 days of receiving it. |
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* Check out our DRAFT [[ClassActs/Resources|"Class Acts"]] guide for community deployment resources. |
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* Check our <b>[[Support FAQ]]</b>, which is our new and quickly growing "Knowledge Base" of users' Frequently Asked Questions.<br>Check the [http://laptopgiving.org/en/faq.php Give1Get1 FAQ] for "customer service" (really Donor Services) questions.<br>Check the longer [[Ask OLPC a Question]] for a wider range of answers, as well as the more general [[Official OLPC FAQ]]. |
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* If you're running our older 2007/2008 software, please consider [[Upgrading the XO|upgrading your XO]] to the [[Release_notes|latest release]]! |
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* If you are stuck, please email us at "help AT laptop.org"; make sure to include a detailed description of your problem! <b>We apologize for the current delay in responding to some emails, as we staff up volunteers.</b> Contact "holt AT laptop.org" if you want to join our [http://lists.laptop.org/listinfo/support-gang Community Support Volunteers], either online or in person in Cambridge, Massachusetts. To apply, send us a note detailing your talents, motivations and a phone number we can use to reach you. Thanks! |
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</div> |
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* See other Community [[Documentation Projects]]. |
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* Join our community forums—below—for more direct participation and responses. |
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===Things to try with your new XO Laptop!=== |
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==Community/Live Support== |
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* Your child can read an [[Books#Books|online book]]. |
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* Use the [[Record]] activity to take a picture, make a video or record audio. |
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* Make some music with [[TamTamJam]] |
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* Try these [http://waveplace.com/resources/tutorials/ Activity Tutorials!] |
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* Add more [[Activities/All| Activities...]] |
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===Tech Support & Troubleshooting=== |
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XO laptop owners are passionate about helping each other, in keeping with OLPC's [http://laptop.org/children/ constructionist learning] [http://laptop.org/vision/mission/ mission] within developing countries. You too can learn about the XO and its activities, collaborating on the issues that matter to you most, by exploring OLPC's many great community forums: |
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* Join our many [[Support#Community/Live Support|community forums]] below for more direct tech assistance and responses. |
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* <b>NEW: [http://forum.laptop.org Support Forum]</b> - If you can't find your questions on the wiki, ask them on the newly relaunched community forum website. |
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<!--- ~~~~ moved the commmunity group to a more prominent position ---> |
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* [[Presentations|XO Roadshows]] - See the XO in action |
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* If you're completely stuck, email our volunteers at "help AT laptop.org", including a detailed description of your problem. We apologize all emails are not answered right away! If you want ''to provide help'' to others, contact "holt AT laptop.org" to join our friendly team of [[OLPC:Support gang|Community Support Volunteers]], either online or in person in Cambridge, Massachusetts. Just send us a quick note detailing your talents, motivations and a phone number, Thanks! |
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* Initiate/join a [[Regional community groups|local users group]]. [http://forum.laptop.org/ Online forums] are emerging everywhere. Almost [http://olpcnews.com/forum/index.php?board=4.0 100 regional US/Canadian /user groups] have recently been announced. Here's a great worldwide summary of [[Community|Emerging OLPC Communities]]. Finally independent Tech Support groups are also blossoming, such as this new [http://tech.groups.yahoo.com/group/OLPC-US/ Tech Support Community]. |
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* If your XO's screen does not turn on when you press the power button, but the power LED lights up, you might have a [[Fix clock|d6 failure]]. See a [[Repair center locations|volunteer repair center]] for help. |
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* Please join our <b>[http://en.forum.laptop.org/chat Live Chat on the web!]</b> Advanced users can download IRC software and [[IRC|explore many OLPC chat channels]].<br>You can also access IRC on your XO laptop using the [[XoIRC]] activity. |
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==Community/Live Support== |
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* Join a mailing list: http://lists.laptop.org<br> |
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For example: <i>[http://lists.laptop.org/listinfo/community-support community-support]</i> |
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<br>For example: <i>[http://lists.laptop.org/listinfo/olpc-open olpc-open]</i>. |
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<br>For example: <i>[http://lists.laptop.org/listinfo/community-news community-news]</i> |
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<br>For example: <i>[http://lists.laptop.org/listinfo/grassroots grassroots]</i> |
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XO laptop owners are passionate about helping each other, in keeping with OLPC's [[Constructionism|constructionist learning]] [http://laptop.org/vision/mission/ mission] within developing countries. You too can learn about the XO and its activities, collaborating on the issues that matter to you most, by exploring OLPC's many great community forums: |
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* Read/Comment on OLPC developers' blogged newsbits:<br>http://planet.laptop.org<br>http://lists.laptop.org/pipermail/community-news/ |
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* <b>NEW: [http://forum.laptop.org Support Forum]</b> - If you can't find your questions on the wiki, ask them on the newly relaunched community forum website. |
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* Educators and others may get involved at many different levels:<br>http://wiki.laptop.org/go/Getting_involved_in_OLPC<br>http://wiki.laptop.org/go/Participate<br>http://wiki.laptop.org/go/Contact_OLPC<br>http://laptopfoundation.org/en/participate/<br>Or email "volunteers AT laptop.org" |
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<!--- ~~~~ moved the commmunity group to a more prominent position ---> |
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* [[XO roadshows]] - See the XO in action |
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* Initiate/join a [[Regional groups|local]] [[Groups|users group]]. [http://forum.laptop.org/ Online forums] are emerging everywhere. Almost [http://olpcnews.com/forum/index.php?board=4.0 100 regional US/Canadian /user groups] have recently been announced. Finally independent Tech Support groups are also blossoming, as can be found in different parts of the world using http://olpcMAP.net |
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==Further [[Documentation]] Forthcoming== |
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* Please join our '''[http://en.forum.laptop.org/chat/ IRC Live Chat]''' in your browser! You can also access IRC on your XO laptop using the [[XoIRC]] activity. Advanced users can download and run other IRC software and [[IRC|explore many OLPC chat channels]]. |
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* A number of people are working on more formal [[manual|manuals]].<br>Links will be posted here when these mature, EG. see the [[User Guide]] which is making great strides. |
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* Join a mailing list: find most at http://lists.laptop.org, for example<br> |
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* Up-to-date [http://wiki.laptop.org/go/General_Release_Notes Release Notes] are forthcoming, as XO software upgrades are released going forward into 2008. |
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** ''[http://lists.laptop.org/listinfo/community-support community-support]'' |
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** ''[http://lists.laptop.org/listinfo/olpc-open olpc-open]'' |
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** ''[http://lists.laptop.org/listinfo/community-news community-news]'' |
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** ''[http://lists.laptop.org/listinfo/grassroots grassroots]'' |
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* Read/Comment on OLPC contributors' blogged newsbits: |
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* You can help at [[OLPC Publications]]. |
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** http://blog.laptop.org |
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** http://planet.laptop.org |
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** http://lists.laptop.org/pipermail/community-news/ |
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* Educators and others may get involved at many different levels: |
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==Maintenance/[[Repair]] and Community-Building== |
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** [[Participate]] |
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** [[Contact OLPC]] |
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** or email "volunteers AT laptop.org" |
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==Maintenance/[[Repair]] and [[Community_building|Community-Building]]== |
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Each location worldwide is encouraged to establish a tech support center for [[Repair center locations|local hardware repairs]] and replacement. We encourage the students to be involved in the repair as much as possible. Some ideas on this have been written up in the [[Laptop Service Program Ideas]]. |
Each location worldwide is encouraged to establish a tech support center for [[Repair center locations|local hardware repairs]] and replacement. We encourage the students to be involved in the repair as much as possible. Some ideas on this have been written up in the [[Laptop Service Program Ideas]]. |
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We strongly encourage you to [[ |
We strongly encourage you to [[Participate|get involved]] by initiating/joining a [[Regional community groups|local users group]], many of which are listed [[Support#Community.2FLive_Support|above]]. |
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See [[Disassembly]] for instructions on taking apart your XO. <b>Do NOT</b> remove the watch battery on the mother board if you disassemble your machine; prior to the Q2D07 version of firmware, this can result in the computer becoming unusable. |
See [[Disassembly]] for instructions on taking apart your XO. <b>Do NOT</b> remove the watch battery on the mother board if you disassemble your machine; prior to the Q2D07 version of firmware, this can result in the computer becoming unusable. |
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See also the other pages in [[:Category:Repair]] |
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==Further documentation underway== |
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[http://www.rmslogistics.com RMS Logistics] may offer Post-Warranty Repair Support at their North American repair facility, after your 30-day Warranty expires. |
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* See the list of [[Manuals]]. |
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* Up-to-date [[release notes]] are forthcoming, as XO software upgrades are [[releases|released]]. |
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==How do I report a bug?== |
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* Many great [[Documentation Projects]] are emerging in the US and around the world. |
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We are very interested in bug reports. Instructions are available at [[submitting bugs]]. Summary: Please report bugs by sending email to "help AT laptop.org". (Developers, please continue to file bugs in our [http://dev.laptop.org/ tracking system].) |
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* Please contribute in any way — as a Tech Writer in a professional capacity — or as a part-time volunteer. Dive right in, using our Wikipedia-style "edit" or "create account" buttons at the top of every page, or please send your phone number to: <b>holt AT laptop.org</b> (Thanks!) |
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We are also interested in your suggestions for enhancements to our system. |
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==How do I report a bug?== |
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If you have a problem using your XO, please send email to {{help@laptop.org}}. |
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We are also interested in your suggestions for enhancements to our system. |
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Community input and collaboration is vital to the success of OLPC. Thank you for your participation. |
Community input and collaboration is vital to the success of OLPC. Thank you for your participation. |
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''(For engineering and technical developers, see [[reporting bugs]] and our [http://dev.laptop.org/ tracking system].)'' |
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{{Developers}} |
{{Developers}} |
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[[Category:Hardware]] [[Category:Software]] |
[[Category:Hardware]] [[Category:Software]] |
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[[Category:OLPC FAQ]] |
Latest revision as of 04:43, 5 August 2015
Image:Support-banner-square.png|173px|community support pages rect 0 0 135 204 [1] rect 135 0 345 204 Support FAQ rect 0 205 135 408 [2]
- Comment : there's some whitespace here:
rect 135 205 345 408 Other support
- maybe desc none is better. testing.
desc none
</imagemap>New test page prototyping recent updates / cleaner layout -- feedback welcome!
Thank You North America
<imagemap> image:P1020317-1.JPG|340px rect 1 1 680 680 Ulaanbaatar desc none </imagemap> The generous G1G1 donors of North America have given of tens of thousands of XO laptops to children in developing countries, including these new XOers in Ulaanbaatar, Mongolia (Photo by Carla Gomez Monroy, Learning Consultant, OLPC, 17 Jan 2008) 08-3
Getting Started, FAQ, Troubleshooting Resources
Manuals and Guides
- Check our Manuals and Support FAQ, for a growing "Knowledge Base" of Frequently Asked Questions.
- Getting Started (for recent software especially!) Interactive HTML guide overhauls the famous original from 2007/2008.
- Volunteers have created a great new 240-page manual, downloadable/printable here (4.7MB), or purchasable in book form for $18.
- A newer 128-page manual for the Sugar Learning Platform is downloadable/printable here (8.3MB).
- Spanish manuals are available from Peru and Uruguay, as well as auto-translated. For an expansive list of Spanish resources see Recursos en espanol.
- Check out our DRAFT "Class Acts" guide for community deployment resources.
- If you're running our older 2007/2008 software, please consider upgrading your XO to the latest release!
- See other Community Documentation Projects.
Things to try with your new XO Laptop!
- Your child can read an online book.
- Use the Record activity to take a picture, make a video or record audio.
- Make some music with TamTamJam
- Try these Activity Tutorials!
- Add more Activities...
Tech Support & Troubleshooting
- Join our many community forums below for more direct tech assistance and responses.
- If you're completely stuck, email our volunteers at "help AT laptop.org", including a detailed description of your problem. We apologize all emails are not answered right away! If you want to provide help to others, contact "holt AT laptop.org" to join our friendly team of Community Support Volunteers, either online or in person in Cambridge, Massachusetts. Just send us a quick note detailing your talents, motivations and a phone number, Thanks!
- If your XO's screen does not turn on when you press the power button, but the power LED lights up, you might have a d6 failure. See a volunteer repair center for help.
Community/Live Support
XO laptop owners are passionate about helping each other, in keeping with OLPC's constructionist learning mission within developing countries. You too can learn about the XO and its activities, collaborating on the issues that matter to you most, by exploring OLPC's many great community forums:
- NEW: Support Forum - If you can't find your questions on the wiki, ask them on the newly relaunched community forum website.
- XO roadshows - See the XO in action
- Initiate/join a local users group. Online forums are emerging everywhere. Almost 100 regional US/Canadian /user groups have recently been announced. Finally independent Tech Support groups are also blossoming, as can be found in different parts of the world using http://olpcMAP.net
- Please join our IRC Live Chat in your browser! You can also access IRC on your XO laptop using the XoIRC activity. Advanced users can download and run other IRC software and explore many OLPC chat channels.
- Join a mailing list: find most at http://lists.laptop.org, for example
- Read/Comment on OLPC contributors' blogged newsbits:
- Educators and others may get involved at many different levels:
- Participate
- Contact OLPC
- or email "volunteers AT laptop.org"
Maintenance/Repair and Community-Building
Each location worldwide is encouraged to establish a tech support center for local hardware repairs and replacement. We encourage the students to be involved in the repair as much as possible. Some ideas on this have been written up in the Laptop Service Program Ideas.
We strongly encourage you to get involved by initiating/joining a local users group, many of which are listed above.
See Disassembly for instructions on taking apart your XO. Do NOT remove the watch battery on the mother board if you disassemble your machine; prior to the Q2D07 version of firmware, this can result in the computer becoming unusable. See also the other pages in Category:Repair
Further documentation underway
- See the list of Manuals.
- Up-to-date release notes are forthcoming, as XO software upgrades are released.
- Many great Documentation Projects are emerging in the US and around the world.
- Please contribute in any way — as a Tech Writer in a professional capacity — or as a part-time volunteer. Dive right in, using our Wikipedia-style "edit" or "create account" buttons at the top of every page, or please send your phone number to: holt AT laptop.org (Thanks!)
How do I report a bug?
If you have a problem using your XO, please send email to help@laptop.org (our OLPC technical staff). We are also interested in your suggestions for enhancements to our system. Community input and collaboration is vital to the success of OLPC. Thank you for your participation.
(For engineering and technical developers, see reporting bugs and our tracking system.)
Older Support Page & Demo Notes
Our Older Tech-Oriented Support Page is increasingly dated, but may offer archival context to the technically savvy.