Support: Difference between revisions
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<div style="float:right; border:0px solid #eff; margin: 10px 0px 10px 30px;">{{support-nav}}</div> |
<div style="float:right; border:0px solid #eff; margin: 10px 0px 10px 30px;">{{support-nav}}</div> |
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<i>[[Support new|New test page]] prototyping recent updates / cleaner layout -- [mailto:holtATlaptop.org feedback welcome!]</i> |
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== Thank You North America == |
== Thank You North America == |
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==Getting Started, FAQ, Troubleshooting Resources== |
==Getting Started, FAQ, Troubleshooting Resources== |
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{{ Latest Releases |
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<div class="plainlinks"> |
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* Check our <big>[[Manuals]]</big> and <big>[[Support FAQ]]</big>, for a growing "Knowledge Base" of Frequently Asked Questions. |
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* [http://laptop.org/start Getting Started (for recent software especially!)] Interactive HTML guide overhauls the [http://laptop.org/7.1.0/start famous original from 2007/2008]. |
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* If however you are running our older 2007/2008 software, [http://laptop.org/start learn about your XO laptop] and what it can do, or download the older [http://laptop.org/en/laptop/start/getting_started_3.pdf ''Getting Started Guide''] pdf (17.5MB). Even better, consider installing the [[Release_Notes|latest stable release]]! (450MB) |
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* A newer [http://en.flossmanuals.net/sugar 128-page manual] for the [http://wiki.sugarlabs.org Sugar Learning Platform] is [http://en.flossmanuals.net/Sugar/FM_Sugar_28Oct08.pdf downloadable/printable here] (8.3MB). |
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* For a snappy introduction to the earlier software from 2007/2008, see the volunteer-created [[User Guide|Community User Guide]]. |
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* [http://rapceibal.blogspot.com Spanish manuals] are available [http://www.perueduca.edu.pe/olpc/OLPC_Home.html from Peru] and [http://www.4shared.com/file/93782825/b46ef784/manual_xo_v1.html Uruguay], as well as [http://tinyurl.com/dzllcv auto-translated]. For an expansive list of Spanish resources see [[Recursos en espanol]]. |
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* Check out our DRAFT [[ClassActs/Resources|"Class Acts"]] guide for community deployment resources. |
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* If you're running our older 2007/2008 software, please consider [[Upgrading the XO|upgrading your XO]] to the [[Release_notes|latest release]]! |
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</div> |
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* See other Community [[Documentation Projects]]. |
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* Your child can read an [[Books#Books|online book]]. |
* Your child can read an [[Books#Books|online book]]. |
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* Use the [[Record]] activity to take a picture, make a video or record audio. |
* Use the [[Record]] activity to take a picture, make a video or record audio. |
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* Make some music with [[TamTamJam]] |
* Make some music with [[TamTamJam]] |
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* Try these [http://waveplace.com/resources/tutorials/ Activity Tutorials!] |
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* Add more [[Activities/All]] |
* Add more [[Activities/All| Activities...]] |
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===Tech Support & Troubleshooting=== |
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===Troubleshooting and Repairs=== |
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* Check our <b>[[Support FAQ]]</b>, which is our new and quickly growing "Knowledge Base" of users' Frequently Asked Questions.<br>Check the [http://laptopgiving.org/en/faq.php Give1Get1 FAQ] for "customer service" (really Donor Services) questions.<br>Check the longer [[Ask OLPC a Question]] for a wider range of answers, as well as the more general [[Official OLPC FAQ]]. |
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⚫ | * If you're completely stuck, email our volunteers at "help AT laptop.org", including a detailed description of your problem. We apologize all emails are not answered right away! If you want ''to provide help'' to others, contact "holt AT laptop.org" to join our friendly team of [[OLPC:Support gang|Community Support Volunteers]], either online or in person in Cambridge, Massachusetts. Just send us a quick note detailing your talents, motivations and a phone number, Thanks! |
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* If your XO's screen does not turn on when you press the power button, but the power LED lights up, you might have a [[Fix clock|d6 failure]]. See a [[Repair center locations|volunteer repair center]] for help. |
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* If your XO laptop is defective—and you received it through the Give1Get1 program—please [[Support_FAQ#My_XO_laptop_won.27t_power_on|contact us]] within 30 days of receiving it. |
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* If you are stuck: <br>a) and you ordered on Amazon in 2008, see https://www.amazon.com/gp/help/contact-us/general-questions.html. If that does not work, call Amazon at 866-216-1072 or 206-266-2992.<br>b) and you ordered in 2007, please email the volunteers at "help AT laptop.org"; make sure to include a detailed description of your problem and your customer number! |
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==Community/Live Support== |
==Community/Live Support== |
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XO laptop owners are passionate about helping each other, in keeping with OLPC's [ |
XO laptop owners are passionate about helping each other, in keeping with OLPC's [[Constructionism|constructionist learning]] [http://laptop.org/vision/mission/ mission] within developing countries. You too can learn about the XO and its activities, collaborating on the issues that matter to you most, by exploring OLPC's many great community forums: |
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* <b>NEW: [http://forum.laptop.org Support Forum]</b> - If you can't find your questions on the wiki, ask them on the newly relaunched community forum website. |
* <b>NEW: [http://forum.laptop.org Support Forum]</b> - If you can't find your questions on the wiki, ask them on the newly relaunched community forum website. |
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<!--- ~~~~ moved the commmunity group to a more prominent position ---> |
<!--- ~~~~ moved the commmunity group to a more prominent position ---> |
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* [[ |
* [[XO roadshows]] - See the XO in action |
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* Initiate/join a [[Regional |
* Initiate/join a [[Regional groups|local]] [[Groups|users group]]. [http://forum.laptop.org/ Online forums] are emerging everywhere. Almost [http://olpcnews.com/forum/index.php?board=4.0 100 regional US/Canadian /user groups] have recently been announced. Finally independent Tech Support groups are also blossoming, as can be found in different parts of the world using http://olpcMAP.net |
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* Please join our |
* Please join our '''[http://en.forum.laptop.org/chat/ IRC Live Chat]''' in your browser! You can also access IRC on your XO laptop using the [[XoIRC]] activity. Advanced users can download and run other IRC software and [[IRC|explore many OLPC chat channels]]. |
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* Join a mailing list: find most at http://lists.laptop.org, for example<br> |
* Join a mailing list: find most at http://lists.laptop.org, for example<br> |
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** ''[http://lists.laptop.org/listinfo/grassroots grassroots]'' |
** ''[http://lists.laptop.org/listinfo/grassroots grassroots]'' |
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* Read/Comment on OLPC |
* Read/Comment on OLPC contributors' blogged newsbits: |
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** http://blog.laptop.org |
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** http://planet.laptop.org |
** http://planet.laptop.org |
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** http://lists.laptop.org/pipermail/community-news/ |
** http://lists.laptop.org/pipermail/community-news/ |
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** or email "volunteers AT laptop.org" |
** or email "volunteers AT laptop.org" |
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==Maintenance/[[Repair]] and Community-Building== |
==Maintenance/[[Repair]] and [[Community_building|Community-Building]]== |
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Each location worldwide is encouraged to establish a tech support center for [[Repair center locations|local hardware repairs]] and replacement. We encourage the students to be involved in the repair as much as possible. Some ideas on this have been written up in the [[Laptop Service Program Ideas]]. |
Each location worldwide is encouraged to establish a tech support center for [[Repair center locations|local hardware repairs]] and replacement. We encourage the students to be involved in the repair as much as possible. Some ideas on this have been written up in the [[Laptop Service Program Ideas]]. |
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We strongly encourage you to [[ |
We strongly encourage you to [[Participate|get involved]] by initiating/joining a [[Regional community groups|local users group]], many of which are listed [[Support#Community.2FLive_Support|above]]. |
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See [[Disassembly]] for instructions on taking apart your XO. <b>Do NOT</b> remove the watch battery on the mother board if you disassemble your machine; prior to the Q2D07 version of firmware, this can result in the computer becoming unusable. |
See [[Disassembly]] for instructions on taking apart your XO. <b>Do NOT</b> remove the watch battery on the mother board if you disassemble your machine; prior to the Q2D07 version of firmware, this can result in the computer becoming unusable. |
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See also the other pages in [[:Category:Repair]] |
See also the other pages in [[:Category:Repair]] |
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[http://www.rmslogistics.com RMS Logistics] may offer Post-Warranty Repair Support at their North American repair facility, after your 30-day Warranty expires. |
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==Further documentation underway== |
==Further documentation underway== |
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* See the list of [[Manuals]]. |
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* Up-to-date [[release notes]] are forthcoming, as XO software upgrades are [[releases|released]]. |
* Up-to-date [[release notes]] are forthcoming, as XO software upgrades are [[releases|released]]. |
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* Many great [[Documentation Projects]] are emerging in the US and around the world. |
* Many great [[Documentation Projects]] are emerging in the US and around the world. |
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* Please contribute in any way |
* Please contribute in any way — as a Tech Writer in a professional capacity — or as a part-time volunteer. Dive right in, using our Wikipedia-style "edit" or "create account" buttons at the top of every page, or please send your phone number to: <b>holt AT laptop.org</b> (Thanks!) |
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==How do I report a bug?== |
==How do I report a bug?== |
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If you have a problem using your XO, please send email to {{help@laptop.org}}. |
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We are very interested in bug reports. Instructions are available at [[reporting bugs]]. Summary: Please report bugs by sending email to "help AT laptop.org". (Developers, please continue to file bugs in our [http://dev.laptop.org/ tracking system].) |
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We are also interested in your suggestions for enhancements to our system. |
We are also interested in your suggestions for enhancements to our system. |
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''(For engineering and technical developers, see [[reporting bugs]] and our [http://dev.laptop.org/ tracking system].)'' |
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{{Developers}} |
{{Developers}} |
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[[Category:Hardware]] [[Category:Software]] |
[[Category:Hardware]] [[Category:Software]] |
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[[Category:OLPC FAQ]] |
Latest revision as of 04:43, 5 August 2015
Image:Support-banner-square.png|173px|community support pages rect 0 0 135 204 [1] rect 135 0 345 204 Support FAQ rect 0 205 135 408 [2]
- Comment : there's some whitespace here:
rect 135 205 345 408 Other support
- maybe desc none is better. testing.
desc none
</imagemap>New test page prototyping recent updates / cleaner layout -- feedback welcome!
Thank You North America
<imagemap> image:P1020317-1.JPG|340px rect 1 1 680 680 Ulaanbaatar desc none </imagemap> The generous G1G1 donors of North America have given of tens of thousands of XO laptops to children in developing countries, including these new XOers in Ulaanbaatar, Mongolia (Photo by Carla Gomez Monroy, Learning Consultant, OLPC, 17 Jan 2008) 08-3
Getting Started, FAQ, Troubleshooting Resources
Manuals and Guides
- Check our Manuals and Support FAQ, for a growing "Knowledge Base" of Frequently Asked Questions.
- Getting Started (for recent software especially!) Interactive HTML guide overhauls the famous original from 2007/2008.
- Volunteers have created a great new 240-page manual, downloadable/printable here (4.7MB), or purchasable in book form for $18.
- A newer 128-page manual for the Sugar Learning Platform is downloadable/printable here (8.3MB).
- Spanish manuals are available from Peru and Uruguay, as well as auto-translated. For an expansive list of Spanish resources see Recursos en espanol.
- Check out our DRAFT "Class Acts" guide for community deployment resources.
- If you're running our older 2007/2008 software, please consider upgrading your XO to the latest release!
- See other Community Documentation Projects.
Things to try with your new XO Laptop!
- Your child can read an online book.
- Use the Record activity to take a picture, make a video or record audio.
- Make some music with TamTamJam
- Try these Activity Tutorials!
- Add more Activities...
Tech Support & Troubleshooting
- Join our many community forums below for more direct tech assistance and responses.
- If you're completely stuck, email our volunteers at "help AT laptop.org", including a detailed description of your problem. We apologize all emails are not answered right away! If you want to provide help to others, contact "holt AT laptop.org" to join our friendly team of Community Support Volunteers, either online or in person in Cambridge, Massachusetts. Just send us a quick note detailing your talents, motivations and a phone number, Thanks!
- If your XO's screen does not turn on when you press the power button, but the power LED lights up, you might have a d6 failure. See a volunteer repair center for help.
Community/Live Support
XO laptop owners are passionate about helping each other, in keeping with OLPC's constructionist learning mission within developing countries. You too can learn about the XO and its activities, collaborating on the issues that matter to you most, by exploring OLPC's many great community forums:
- NEW: Support Forum - If you can't find your questions on the wiki, ask them on the newly relaunched community forum website.
- XO roadshows - See the XO in action
- Initiate/join a local users group. Online forums are emerging everywhere. Almost 100 regional US/Canadian /user groups have recently been announced. Finally independent Tech Support groups are also blossoming, as can be found in different parts of the world using http://olpcMAP.net
- Please join our IRC Live Chat in your browser! You can also access IRC on your XO laptop using the XoIRC activity. Advanced users can download and run other IRC software and explore many OLPC chat channels.
- Join a mailing list: find most at http://lists.laptop.org, for example
- Read/Comment on OLPC contributors' blogged newsbits:
- Educators and others may get involved at many different levels:
- Participate
- Contact OLPC
- or email "volunteers AT laptop.org"
Maintenance/Repair and Community-Building
Each location worldwide is encouraged to establish a tech support center for local hardware repairs and replacement. We encourage the students to be involved in the repair as much as possible. Some ideas on this have been written up in the Laptop Service Program Ideas.
We strongly encourage you to get involved by initiating/joining a local users group, many of which are listed above.
See Disassembly for instructions on taking apart your XO. Do NOT remove the watch battery on the mother board if you disassemble your machine; prior to the Q2D07 version of firmware, this can result in the computer becoming unusable. See also the other pages in Category:Repair
Further documentation underway
- See the list of Manuals.
- Up-to-date release notes are forthcoming, as XO software upgrades are released.
- Many great Documentation Projects are emerging in the US and around the world.
- Please contribute in any way — as a Tech Writer in a professional capacity — or as a part-time volunteer. Dive right in, using our Wikipedia-style "edit" or "create account" buttons at the top of every page, or please send your phone number to: holt AT laptop.org (Thanks!)
How do I report a bug?
If you have a problem using your XO, please send email to help@laptop.org (our OLPC technical staff). We are also interested in your suggestions for enhancements to our system. Community input and collaboration is vital to the success of OLPC. Thank you for your participation.
(For engineering and technical developers, see reporting bugs and our tracking system.)
Older Support Page & Demo Notes
Our Older Tech-Oriented Support Page is increasingly dated, but may offer archival context to the technically savvy.