Support: Difference between revisions

Latest revision as of 04:43, 5 August 2015

This page is monitored by the OLPC team.

For the general public

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New test page prototyping recent updates / cleaner layout -- feedback welcome!

Thank You North America

<imagemap> image:P1020317-1.JPG|340px rect 1 1 680 680 Ulaanbaatar desc none </imagemap> The generous G1G1 donors of North America have given of tens of thousands of XO laptops to children in developing countries, including these new XOers in Ulaanbaatar, Mongolia (Photo by Carla Gomez Monroy, Learning Consultant, OLPC, 17 Jan 2008) 11-1

Getting Started, FAQ, Troubleshooting Resources

Manuals and Guides

Check our Manuals and Support FAQ, for a growing "Knowledge Base" of Frequently Asked Questions.

Getting Started (for recent software especially!) Interactive HTML guide overhauls the famous original from 2007/2008.

Volunteers have created a great new 240-page manual, downloadable/printable here (4.7MB), or purchasable in book form for $18.

A newer 128-page manual for the Sugar Learning Platform is downloadable/printable here (8.3MB).

Spanish manuals are available from Peru and Uruguay, as well as auto-translated. For an expansive list of Spanish resources see Recursos en espanol.

Check out our DRAFT "Class Acts" guide for community deployment resources.

If you're running our older 2007/2008 software, please consider upgrading your XO to the latest release!

See other Community Documentation Projects.

Things to try with your new XO Laptop!

Your child can read an online book.
Use the Record activity to take a picture, make a video or record audio.
Make some music with TamTamJam
Try these Activity Tutorials!
Add more Activities...

Tech Support & Troubleshooting

Join our many community forums below for more direct tech assistance and responses.

If you're completely stuck, email our volunteers at "help AT laptop.org", including a detailed description of your problem. We apologize all emails are not answered right away! If you want to provide help to others, contact "holt AT laptop.org" to join our friendly team of Community Support Volunteers, either online or in person in Cambridge, Massachusetts. Just send us a quick note detailing your talents, motivations and a phone number, Thanks!

If your XO's screen does not turn on when you press the power button, but the power LED lights up, you might have a d6 failure. See a volunteer repair center for help.

Community/Live Support

XO laptop owners are passionate about helping each other, in keeping with OLPC's constructionist learning mission within developing countries. You too can learn about the XO and its activities, collaborating on the issues that matter to you most, by exploring OLPC's many great community forums:

NEW: Support Forum - If you can't find your questions on the wiki, ask them on the newly relaunched community forum website.
XO roadshows - See the XO in action

Initiate/join a local users group. Online forums are emerging everywhere. Almost 100 regional US/Canadian /user groups have recently been announced. Finally independent Tech Support groups are also blossoming, as can be found in different parts of the world using http://olpcMAP.net

Please join our IRC Live Chat in your browser! You can also access IRC on your XO laptop using the XoIRC activity. Advanced users can download and run other IRC software and explore many OLPC chat channels.

Join a mailing list: find most at http://lists.laptop.org, for example
- community-support
- olpc-open
- community-news
- grassroots

Read/Comment on OLPC contributors' blogged newsbits:

Educators and others may get involved at many different levels:
- Participate
- Contact OLPC
- or email "volunteers AT laptop.org"

Maintenance/Repair and Community-Building

Each location worldwide is encouraged to establish a tech support center for local hardware repairs and replacement. We encourage the students to be involved in the repair as much as possible. Some ideas on this have been written up in the Laptop Service Program Ideas.

We strongly encourage you to get involved by initiating/joining a local users group, many of which are listed above.

See Disassembly for instructions on taking apart your XO. Do NOT remove the watch battery on the mother board if you disassemble your machine; prior to the Q2D07 version of firmware, this can result in the computer becoming unusable. See also the other pages in Category:Repair

Further documentation underway

See the list of Manuals.

Up-to-date release notes are forthcoming, as XO software upgrades are released.

Many great Documentation Projects are emerging in the US and around the world.

Please contribute in any way — as a Tech Writer in a professional capacity — or as a part-time volunteer. Dive right in, using our Wikipedia-style "edit" or "create account" buttons at the top of every page, or please send your phone number to: holt AT laptop.org (Thanks!)

How do I report a bug?

If you have a problem using your XO, please send email to help@laptop.org (our OLPC technical staff). We are also interested in your suggestions for enhancements to our system. Community input and collaboration is vital to the success of OLPC. Thank you for your participation.

(For engineering and technical developers, see reporting bugs and our tracking system.)

For Developers

Older Support Page & Demo Notes

Our Older Tech-Oriented Support Page is increasingly dated, but may offer archival context to the technically savvy.

@@ Line 1: / Line 1: @@
+{{OLPC}}
-== Support and Maintenance ==
+{{Users}}
+__NOTOC__
+<div style="float:right; border:0px solid #eff; margin: 10px 0px 10px 30px;">{{support-nav}}</div>
+<i>[[Support new|New test page]] prototyping recent updates / cleaner layout -- [mailto:holtATlaptop.org feedback welcome!]</i>
-Each location is encouraged to establish a tech support center for hardware repairs and replacement. We encourage the students to be involved in the repair as much as possible. Some ideas on this have been written up in the [[Laptop Service Programm Ideas]].
-== Getting Started Using the Laptop ==
+== Thank You North America ==
+{{GiveOnePhotos}}
+==Getting Started, FAQ, Troubleshooting Resources==
-*[[608-demo-notes|Trial-3 Collaboration Ideas]] - Pictures
-*[[Collaboration Setup]]
-*[[Collaboration Activities]]
-== Hardware ==
+===Manuals and Guides===
+<div class="plainlinks">
-[[Ask_OLPC_a_Question_about_Hardware|Q&A about Hardware]]
+* Check our <big>[[Manuals]]</big> and <big>[[Support FAQ]]</big>, for a growing "Knowledge Base" of Frequently Asked Questions.
+* [http://laptop.org/start Getting Started (for recent software especially!)] Interactive HTML guide overhauls the [http://laptop.org/7.1.0/start famous original from 2007/2008].
-== Firmware ==
-* The [[firmware]] sources are located in the [http://openbios.org/Open_Firmware Openfirmware] page
-* Firmware [[OFW_FAQ| faq]]
-=== Tool Box Suggestion ===
+* Volunteers have created a great [http://laptop.org/manual new 240-page manual], [http://en.flossmanuals.net/publish/PDF/g1g1_2.pdf downloadable/printable here] (4.7MB), or [http://www.lulu.com/content/4439260 purchasable in book form for $18].
-The following tools are recommended for an XO repair shop:<br>
+* A newer [http://en.flossmanuals.net/sugar 128-page manual] for the [http://wiki.sugarlabs.org Sugar Learning Platform] is [http://en.flossmanuals.net/Sugar/FM_Sugar_28Oct08.pdf downloadable/printable here] (8.3MB).
-* Long magnetized screwdriver, Cross-shaped or Phillips head tip
-* Mini screwdriver set, Cross-shaped or Phillips head tips
-* Extra screws (add the 6 different types used on the XO)
-* Super Glue
-* Masking tape or Labeling materials, markers
-* Duct tape
-* USB Memory sticks for backups or transferring files
-* Nylok screws of all 7 sizes used in the laptop
-* Spare parts including: antennas, keyboards, display screens, speaker, direction button, game keys, touchpad, power adapters, XO power supplies
+* [http://rapceibal.blogspot.com Spanish manuals] are available [http://www.perueduca.edu.pe/olpc/OLPC_Home.html from Peru] and [http://www.4shared.com/file/93782825/b46ef784/manual_xo_v1.html Uruguay], as well as [http://tinyurl.com/dzllcv auto-translated]. For an expansive list of Spanish resources see [[Recursos en espanol]].
-For School Server, also include:
+* Check out our DRAFT [[ClassActs/Resources|"Class Acts"]] guide for community deployment resources.
-* RJ45 crimp tool and connectors
-* Cat 5e ethernet cable
-* Cable ties
-* [[USB ethernet adaptors]]
-* Known good Ethernet cable, and cross-over ethernet cable - for debug
-* Ethernet hub (to connect multiple ethernet devices) - for debug
+* If you're running our older 2007/2008 software, please consider [[Upgrading the XO|upgrading your XO]] to the [[Release_notes|latest release]]!
-Here is a picture of the toolbox created by Carla Gomez in Nigeria. She also included a soldering iron for repairs of the antenna cables. After the B4 builds the antenna connection will change and there should be no need for a soldering iron in the XO repair kit.
+</div>
+* See other Community [[Documentation Projects]].
-[[Media:XO_Tool_Box.pdf|Nigerian Toolbox]]
+===Things to try with your new XO Laptop!===
-=== Replaceable components ===
+* Your child can read an [[Books#Books|online book]].
+* Use the [[Record]] activity to take a picture, make a video or record audio.
+* Make some music with [[TamTamJam]]
+* Try these [http://waveplace.com/resources/tutorials/ Activity Tutorials!]
+* Add more [[Activities/All| Activities...]]
+===Tech Support & Troubleshooting===
-[[Manual/Insides|Images of the inside of the Laptop]], care of Ari.
+* Join our many [[Support#Community/Live Support|community forums]] below for more direct tech assistance and responses.
-'''Directional Pad'''
+* If you're completely stuck, email our volunteers at "help AT laptop.org", including a detailed description of your problem.  We apologize all emails are not answered right away!  If you want ''to provide help'' to others, contact "holt AT laptop.org" to join our friendly team of [[OLPC:Support gang|Community Support Volunteers]], either online or in person in Cambridge, Massachusetts.  Just send us a quick note detailing your talents, motivations and a phone number, Thanks!
-'''Display'''
+* If your XO's screen does not turn on when you press the power button, but the power LED lights up, you might have a [[Fix clock|d6 failure]]. See a [[Repair center locations|volunteer repair center]] for help.
-'''Keyboard'''
+==Community/Live Support==
-'''Antenna Ears'''
+XO laptop owners are passionate about helping each other, in keeping with OLPC's [[Constructionism|constructionist learning]] [http://laptop.org/vision/mission/ mission] within developing countries. You too can learn about the XO and its activities, collaborating on the issues that matter to you most, by exploring OLPC's many great community forums:
-In the B4 and earlier builds, you need to first remove the screen bevel, the display, the top cover, and then the antennas themselves. In the C build and the MP builds, you will need to remove only the screen bevel (details will be filled in when they are known).
+* <b>NEW: [http://forum.laptop.org Support Forum]</b> - If you can't find your questions on the wiki, ask them on the newly relaunched community forum website.
-'''Case'''
+<!--- ~~~~ moved the commmunity group to a more prominent position --->
+* [[XO roadshows]] - See the XO in action
+* Initiate/join a [[Regional groups|local]] [[Groups|users group]]. [http://forum.laptop.org/ Online forums] are emerging everywhere. Almost [http://olpcnews.com/forum/index.php?board=4.0 100 regional US/Canadian /user groups] have recently been announced. Finally independent Tech Support groups are also blossoming, as can be found in different parts of the world using http://olpcMAP.net
-The individual parts that constitute the case are all replaceable with just the use of a screw driver. There are extra screws in the laptop (interior to the handle) in case any are lost during the repair process.
+* Please join our '''[http://en.forum.laptop.org/chat/ IRC Live Chat]''' in your browser! You can also access IRC on your XO laptop using the [[XoIRC]] activity.  Advanced users can download and run other IRC software and [[IRC|explore many OLPC chat channels]].
-== Software ==
+* Join a mailing list: find most at http://lists.laptop.org, for example<br>
-*[[Ask_OLPC_a_Question_about_Software|Q&A about Software]]
+** ''[http://lists.laptop.org/listinfo/community-support community-support]''
+** ''[http://lists.laptop.org/listinfo/olpc-open olpc-open]''
+** ''[http://lists.laptop.org/listinfo/community-news community-news]''
+** ''[http://lists.laptop.org/listinfo/grassroots grassroots]''
+* Read/Comment on OLPC contributors' blogged newsbits:
+** http://blog.laptop.org
+** http://planet.laptop.org
+** http://lists.laptop.org/pipermail/community-news/
+* Educators and others may get involved at many different levels:
-=== Upgrades ===
+** [[Participate]]
+** [[Contact OLPC]]
+** or email "volunteers AT laptop.org"
+==Maintenance/[[Repair]] and [[Community_building|Community-Building]]==
-* Please read the [[Autoreinstallation]] page carefully and follow all the steps for a successful upgrade or downgrade.
-* For differential updates [[SoftwareBinaryDifferentialUpdate]]
+Each location worldwide is encouraged to establish a tech support center for [[Repair center locations|local hardware repairs]] and replacement. We encourage the students to be involved in the repair as much as possible. Some ideas on this have been written up in the [[Laptop Service Program Ideas]].
-=== Custom Builds ===
+We strongly encourage you to [[Participate|get involved]] by initiating/joining a [[Regional community groups|local users group]], many of which are listed [[Support#Community.2FLive_Support|above]].
-* Here is a Spanish language build equivalent to 542, except TamTam is removed since sound doesn't work on the Spanish laptop. When TamTam is working with languages, that activity can be installed separately.
+See [[Disassembly]] for instructions on taking apart your XO. <b>Do NOT</b> remove the watch battery on the mother board if you disassemble your machine; prior to the Q2D07 version of firmware, this can result in the computer becoming unusable.
-[http://dev.laptop.org/~kim/boot.zip Build 542.4] - This is the full boot directory for auto-install. Unzip it and copy the entire boot directory to a USB stick; boot the laptop with this stick inserted.
+See also the other pages in [[:Category:Repair]]
+==Further documentation underway==
-* Also see [[Customizing NAND images]]
+* See the list of [[Manuals]].
+* Up-to-date [[release notes]] are forthcoming, as XO software upgrades are [[releases|released]].
-== Other Sources of support ==
-* [[IRC]] channels
+* Many great [[Documentation Projects]] are emerging in the US and around the world.
-* Mailing lists
+* Please contribute in any way &mdash; as a Tech Writer in a professional capacity &mdash; or as a part-time volunteer.  Dive right in, using our Wikipedia-style "edit" or "create account" buttons at the top of every page, or please send your phone number to: <b>holt AT laptop.org</b>  (Thanks!)
+==How do I report a bug?==
+If you have a problem using your XO, please send email to {{help@laptop.org}}.
+We are also interested in your suggestions for enhancements to our system.
+Community input and collaboration is vital to the success of OLPC. Thank you for your participation.
+''(For engineering and technical developers, see [[reporting bugs]] and our [http://dev.laptop.org/ tracking system].)''
+{{Developers}}
+==Older Support Page & Demo Notes==
+Our [[Older Tech-Oriented Support Page]] is increasingly dated, but may offer archival context to the technically savvy.
 [[Category:Hardware]] [[Category:Software]]
+[[Category:OLPC FAQ]]