Support: Difference between revisions

From OLPC
Jump to navigation Jump to search
No edit summary
(remove amazon references, they are no longer current)
 
(260 intermediate revisions by 37 users not shown)
Line 1: Line 1:
{{OLPC}}
== Getting Started, Troubleshooting Resources ==
{{Users}}
__NOTOC__
<div style="float:right; border:0px solid #eff; margin: 10px 0px 10px 30px;">{{support-nav}}</div>


<i>[[Support new|New test page]] prototyping recent updates / cleaner layout -- [mailto:holtATlaptop.org feedback welcome!]</i>
* Learn about your XO laptop and what it can do: http://laptop.org/start


== Thank You North America ==
* For common problems, check our [http://www.laptop.org/start/troubleshooting.shtml Troubleshooting Guide].
{{GiveOnePhotos}}


==Getting Started, FAQ, Troubleshooting Resources==
* If your laptop is damaged, please call 800-201-7144.


===Manuals and Guides===
* By December 26th, fee-based technical support will be available at 800-269-1347.


<div class="plainlinks">
* Email "help AT laptop.org" if you are completely stuck, including all problem details.<br>Join our community forums below for more direct responses.
* Check our <big>[[Manuals]]</big> and <big>[[Support FAQ]]</big>, for a growing "Knowledge Base" of Frequently Asked Questions.


* [http://laptop.org/start Getting Started (for recent software especially!)] Interactive HTML guide overhauls the [http://laptop.org/7.1.0/start famous original from 2007/2008].
== Community/Live Support ==


* Volunteers have created a great [http://laptop.org/manual new 240-page manual], [http://en.flossmanuals.net/publish/PDF/g1g1_2.pdf downloadable/printable here] (4.7MB), or [http://www.lulu.com/content/4439260 purchasable in book form for $18].
XO laptop owners are passionate about helping each other, in keeping with OLPC's [http://laptop.org/children/ constructionist] learning [http://laptop.org/vision/mission/ mission] within developing countries. You too can learn about the XO and its activities, collaborating on the issues that matter most to you, by exploring OLPC's many great community forums:


* A newer [http://en.flossmanuals.net/sugar 128-page manual] for the [http://wiki.sugarlabs.org Sugar Learning Platform] is [http://en.flossmanuals.net/Sugar/FM_Sugar_28Oct08.pdf downloadable/printable here] (8.3MB).
* Join one or several mailing lists at: http://lists.laptop.org.<br>For example: <i>[http://lists.laptop.org/listinfo/olpc-open olpc-open]</i><br>For example: <i>[http://lists.laptop.org/listinfo/community-support community-support]</i><br>For example: <i>[http://lists.laptop.org/listinfo/community-news community-news]</i><br>For example: <i>[http://lists.laptop.org/listinfo/grassroots grassroots]</i>


* [http://rapceibal.blogspot.com Spanish manuals] are available [http://www.perueduca.edu.pe/olpc/OLPC_Home.html from Peru] and [http://www.4shared.com/file/93782825/b46ef784/manual_xo_v1.html Uruguay], as well as [http://tinyurl.com/dzllcv auto-translated]. For an expansive list of Spanish resources see [[Recursos en espanol]].
* Read/Comment on OLPC developers' blogged newsbits:<br>http://planet.laptop.org<br>http://lists.laptop.org/pipermail/community-news/


* Check out our DRAFT [[ClassActs/Resources|"Class Acts"]] guide for community deployment resources.
* Soon we expect Live Chat on the web. Today you can download IRC chat software and join the conversation immediately, [[IRC|exploring many OLPC chat channels]].


* If you're running our older 2007/2008 software, please consider [[Upgrading the XO|upgrading your XO]] to the [[Release_notes|latest release]]!
* Educators and others may get involved at many different levels:<br>http://wiki.laptop.org/go/Getting_involved_in_OLPC<br>http://wiki.laptop.org/go/Contact_OLPC<br>http://laptopfoundation.org/en/participate/<br>Or email "volunteers AT laptop.org"
</div>


* See other Community [[Documentation Projects]].
== Further Documentation Forthcoming ==


===Things to try with your new XO Laptop!===
* A growing "Knowledge Base" of Tech Support-oriented [[Official OLPC FAQ|Frequently Asked Questions]] will soon be available right from this site.
* Your child can read an [[Books#Books|online book]].
* Use the [[Record]] activity to take a picture, make a video or record audio.
* Make some music with [[TamTamJam]]
* Try these [http://waveplace.com/resources/tutorials/ Activity Tutorials!]
* Add more [[Activities/All| Activities...]]


===Tech Support & Troubleshooting===
* A number of people are working on more formal [[manual|manuals]]. Links will be posted here when these become mature.


* Join our many [[Support#Community/Live Support|community forums]] below for more direct tech assistance and responses.
* Up-to-date [http://wiki.laptop.org/go/General_Release_Notes Release Notes] are forthcoming, as XO software upgrades are released going forward into 2008.


* If you're completely stuck, email our volunteers at "help AT laptop.org", including a detailed description of your problem. We apologize all emails are not answered right away! If you want ''to provide help'' to others, contact "holt AT laptop.org" to join our friendly team of [[OLPC:Support gang|Community Support Volunteers]], either online or in person in Cambridge, Massachusetts. Just send us a quick note detailing your talents, motivations and a phone number, Thanks!
== Support and Maintenance ==


* If your XO's screen does not turn on when you press the power button, but the power LED lights up, you might have a [[Fix clock|d6 failure]]. See a [[Repair center locations|volunteer repair center]] for help.
Each location worldwide is encouraged to establish a tech support center for hardware repairs and replacement. We encourage the students to be involved in the repair as much as possible. Some ideas on this have been written up in the [[Laptop Service Program Ideas]].


==Community/Live Support==
== Older Demo Notes: Using the Laptop ==


XO laptop owners are passionate about helping each other, in keeping with OLPC's [[Constructionism|constructionist learning]] [http://laptop.org/vision/mission/ mission] within developing countries. You too can learn about the XO and its activities, collaborating on the issues that matter to you most, by exploring OLPC's many great community forums:
These demo notes & tips are increasingly outdated, but offer archival context to the technically savvy:


* <b>NEW: [http://forum.laptop.org Support Forum]</b> - If you can't find your questions on the wiki, ask them on the newly relaunched community forum website.
*[[Demo_Notes|Original Demo Notes]]
<!--- ~~~~ moved the commmunity group to a more prominent position --->
*[[542_Demo_Notes|Build 542 Demo Notes]]
* [[XO roadshows]] - See the XO in action
*[[608-demo-notes|Build 608 Demo Notes]]
*[[Manual]]


* Initiate/join a [[Regional groups|local]] [[Groups|users group]]. [http://forum.laptop.org/ Online forums] are emerging everywhere. Almost [http://olpcnews.com/forum/index.php?board=4.0 100 regional US/Canadian /user groups] have recently been announced. Finally independent Tech Support groups are also blossoming, as can be found in different parts of the world using http://olpcMAP.net
*[[Image:071020 insert english lores-1.pdf]] - English version of 2 page 'getting started' distributed in the shipping box with every XO ([[G1G1]])


* Please join our '''[http://en.forum.laptop.org/chat/ IRC Live Chat]''' in your browser! You can also access IRC on your XO laptop using the [[XoIRC]] activity. Advanced users can download and run other IRC software and [[IRC|explore many OLPC chat channels]].
*[[Collaboration Setup]]
*[[Collaboration Activities]]


* Join a mailing list: find most at http://lists.laptop.org, for example<br>
== Trouble-shooting ==
** ''[http://lists.laptop.org/listinfo/community-support community-support]''
** ''[http://lists.laptop.org/listinfo/olpc-open olpc-open]''
** ''[http://lists.laptop.org/listinfo/community-news community-news]''
** ''[http://lists.laptop.org/listinfo/grassroots grassroots]''


* Read/Comment on OLPC contributors' blogged newsbits:
For common problems, check our [http://www.laptop.org/start/troubleshooting.shtml Troubleshooting Guide]. Some finer details include:
** http://blog.laptop.org
** http://planet.laptop.org
** http://lists.laptop.org/pipermail/community-news/


* Educators and others may get involved at many different levels:
* [[XO Returns Test]] - Basic laptop, battery, power adapter problem isolation testing
** [[Participate]]
* [[Powerup Boot Sequence]] - Standard power up sequence that should appear on any activated or pre-activated laptops
** [[Contact OLPC]]
* [[Powerup Boot Sequence |Powerup Non-Secure Boot Sequence]] - Standard power up sequence on a non-secure laptop.
** or email "volunteers AT laptop.org"


==Maintenance/[[Repair]] and [[Community_building|Community-Building]]==
== Hardware ==


Each location worldwide is encouraged to establish a tech support center for [[Repair center locations|local hardware repairs]] and replacement. We encourage the students to be involved in the repair as much as possible. Some ideas on this have been written up in the [[Laptop Service Program Ideas]].
[[Ask_OLPC_a_Question_about_Hardware|Q&A about Hardware]]


We strongly encourage you to [[Participate|get involved]] by initiating/joining a [[Regional community groups|local users group]], many of which are listed [[Support#Community.2FLive_Support|above]].
=== Tool Box Suggestion ===


See [[Disassembly]] for instructions on taking apart your XO. <b>Do NOT</b> remove the watch battery on the mother board if you disassemble your machine; prior to the Q2D07 version of firmware, this can result in the computer becoming unusable.
The following tools are recommended for an XO repair shop:<br>
See also the other pages in [[:Category:Repair]]


==Further documentation underway==
* Long magnetized screwdriver, Cross-shaped or Phillips head tip
* See the list of [[Manuals]].
* Mini screwdriver set, Cross-shaped or Phillips head tips
* Extra screws (add the 6 different types used on the XO)
* Super Glue
* Masking tape or Labelling materials, markers
* Duct tape
* USB Memory sticks for backups or transferring files
* Nylok screws of all 7 sizes used in the laptop
* Spare parts including: antennas, keyboards, display screens, speaker, direction button, game keys, touchpad, power adapters, XO power supplies


* Up-to-date [[release notes]] are forthcoming, as XO software upgrades are [[releases|released]].
For School Server, also include:


* Many great [[Documentation Projects]] are emerging in the US and around the world.
* RJ45 crimp tool and connectors
* Cat 5e ethernet cable
* Cable ties
* [[USB ethernet adaptors]]
* Known good Ethernet cable, and cross-over ethernet cable - for debug
* Ethernet hub (to connect multiple ethernet devices) - for debug


* Please contribute in any way &mdash; as a Tech Writer in a professional capacity &mdash; or as a part-time volunteer. Dive right in, using our Wikipedia-style "edit" or "create account" buttons at the top of every page, or please send your phone number to: <b>holt AT laptop.org</b> (Thanks!)
Here is a picture of the toolbox created by Carla Gomez in Nigeria. She also included a soldering iron for repairs of the antenna cables. After the B4 builds the antenna connection will change and there should be no need for a soldering iron in the XO repair kit.


==How do I report a bug?==
* [[Media:XO_Tool_Box.pdf|Nigerian Toolbox]]


If you have a problem using your XO, please send email to {{help@laptop.org}}.
=== Replaceable components ===
We are also interested in your suggestions for enhancements to our system.
Community input and collaboration is vital to the success of OLPC. Thank you for your participation.


''(For engineering and technical developers, see [[reporting bugs]] and our [http://dev.laptop.org/ tracking system].)''
[[Manual/Insides|Images of the inside of the Laptop]], images provided by Ari.


{{Developers}}
'''Directional Pad'''


==Older Support Page & Demo Notes==
'''Display'''


Our [[Older Tech-Oriented Support Page]] is increasingly dated, but may offer archival context to the technically savvy.
'''Keyboard'''

'''Antenna Ears'''

In the B4 and earlier builds, you need to first remove the screen bevel, the display, the top cover, and then the antennas themselves. In the C build and the MP builds, you will need to remove only the screen bevel (details will be filled in when they are known).

'''Case'''

The individual parts that constitute the case are all replaceable with just the use of a screw driver. There are extra screws in the laptop (interior to the handle) in case any are lost during the repair process.

== Firmware ==
* The [[firmware]] sources are located in the [http://openbios.org/Open_Firmware Openfirmware] page
* Firmware [[OFW_FAQ| faq]]

== Software ==

*[[Ask_OLPC_a_Question_about_Software|Q&A about Software]]
*[[Sugar]]

=== Upgrades ===

* Please read the [[Autoreinstallation]] page carefully and follow all the steps for a successful upgrade or downgrade.
* For differential updates [[SoftwareBinaryDifferentialUpdate]]

=== Older Custom Builds ===

* Here is a Spanish language build equivalent to 542, except TamTam is removed since sound doesn't work on the Spanish laptop. When TamTam is working with languages, that activity can be installed separately.

[http://dev.laptop.org/~kim/boot.zip Build 542.4] - This is the full boot directory for auto-install. Unzip it and copy the entire boot directory to a USB stick; boot the laptop with this stick inserted.

* The new way to custom language is [[Olpc-utils]]
* Also see [[Customizing NAND images]]




[[Category:Hardware]] [[Category:Software]]
[[Category:Hardware]] [[Category:Software]]
[[Category:OLPC FAQ]]

Latest revision as of 04:43, 5 August 2015

  This page is monitored by the OLPC team.
  For the general public
<imagemap>

Image:Support-banner-square.png|173px|community support pages rect 0 0 135 204 [1] rect 135 0 345 204 Support FAQ rect 0 205 135 408 [2]

  1. Comment : there's some whitespace here:

rect 135 205 345 408 Other support

  1. maybe desc none is better. testing.

desc none

</imagemap>

New test page prototyping recent updates / cleaner layout -- feedback welcome!

Thank You North America

<imagemap> image:P1020317-1.JPG|340px rect 1 1 680 680 Ulaanbaatar desc none </imagemap> The generous G1G1 donors of North America have given of tens of thousands of XO laptops to children in developing countries, including these new XOers in Ulaanbaatar, Mongolia (Photo by Carla Gomez Monroy, Learning Consultant, OLPC, 17 Jan 2008) 11-1

Getting Started, FAQ, Troubleshooting Resources

Manuals and Guides

  • Check our Manuals and Support FAQ, for a growing "Knowledge Base" of Frequently Asked Questions.
  • Check out our DRAFT "Class Acts" guide for community deployment resources.

Things to try with your new XO Laptop!

Tech Support & Troubleshooting

  • Join our many community forums below for more direct tech assistance and responses.
  • If you're completely stuck, email our volunteers at "help AT laptop.org", including a detailed description of your problem. We apologize all emails are not answered right away! If you want to provide help to others, contact "holt AT laptop.org" to join our friendly team of Community Support Volunteers, either online or in person in Cambridge, Massachusetts. Just send us a quick note detailing your talents, motivations and a phone number, Thanks!
  • If your XO's screen does not turn on when you press the power button, but the power LED lights up, you might have a d6 failure. See a volunteer repair center for help.

Community/Live Support

XO laptop owners are passionate about helping each other, in keeping with OLPC's constructionist learning mission within developing countries. You too can learn about the XO and its activities, collaborating on the issues that matter to you most, by exploring OLPC's many great community forums:

  • NEW: Support Forum - If you can't find your questions on the wiki, ask them on the newly relaunched community forum website.
  • XO roadshows - See the XO in action
  • Educators and others may get involved at many different levels:

Maintenance/Repair and Community-Building

Each location worldwide is encouraged to establish a tech support center for local hardware repairs and replacement. We encourage the students to be involved in the repair as much as possible. Some ideas on this have been written up in the Laptop Service Program Ideas.

We strongly encourage you to get involved by initiating/joining a local users group, many of which are listed above.

See Disassembly for instructions on taking apart your XO. Do NOT remove the watch battery on the mother board if you disassemble your machine; prior to the Q2D07 version of firmware, this can result in the computer becoming unusable. See also the other pages in Category:Repair

Further documentation underway

  • Please contribute in any way — as a Tech Writer in a professional capacity — or as a part-time volunteer. Dive right in, using our Wikipedia-style "edit" or "create account" buttons at the top of every page, or please send your phone number to: holt AT laptop.org (Thanks!)

How do I report a bug?

If you have a problem using your XO, please send email to help@laptop.org (our OLPC technical staff). We are also interested in your suggestions for enhancements to our system. Community input and collaboration is vital to the success of OLPC. Thank you for your participation.

(For engineering and technical developers, see reporting bugs and our tracking system.)


  For Developers

Older Support Page & Demo Notes

Our Older Tech-Oriented Support Page is increasingly dated, but may offer archival context to the technically savvy.

Retrieved from "http://wiki.laptop.org/mediawiki/index.php?title=Support&oldid=297561"